IT Technician - Tolleson, AZ

Velocity Vehicle Group • Tolleson, AZ

19h • $20 - $25

About The Position

The IT Technician will be responsible for maintaining our computer systems and networks, ensuring optimal performance and providing technical support to staff. The ideal candidate will possess strong problem-solving abilities, excellent communication skills, and a keen attention to detail.

Requirements

• Three (3) years of related experience in computer/network maintenance, desktop support, troubleshooting desktop Windows 10 environment, or applications support OR Combined education and experience qualifications.
• An equivalent combination of post-secondary education and/or job-related experience
• Proven experience as an IT Technician or similar role
• Excellent diagnostic and problem-solving skills
• Strong knowledge of computer hardware, operating systems, software, and network configurations
• Experience with network security and antivirus programs
• Familiarity with various operating systems and platforms (Windows, MacOS, Linux)
• Knowledge of internet security and data privacy principles
• Ability to work independently and as part of a team
• Strong communication skills and the ability to explain technical issues clearly
• Must be able to pass post offer drug test, physical and background check

Nice To Haves

• Bachelor’s degree in computer science, Information Technology, or a related field preferred
• Certification in IT-related fields (e.g., CompTIA A+, Network+) is a plus

Responsibilities

• Troubleshoots and resolves PC and peripheral device hardware and software-related problems with minimal supervision.
• Acting as a point of contact for all IT issues and requests for in multiple locations
• Travel to Store locates required when needed
• Updating Active Directory adding and removing User and Computer accounts
• Identifies and distinguishes common types of LAN and Internet connectivity problems and resolves them with little or no supervision.
• Applies standard diagnostic and troubleshooting principles, theories, concepts, and techniques in resolving user issues and technical problems.
• Updates notes in a help desk ticketing system from beginning to end to document steps taken to resolve customer issues.
• Performing IT equipment installs including, but not limited to desktop computers, network equipment, and UPS

Benefits

• 401k + match
• Health, Dental & Vision Insurance + HSA & FSA
• Employer paid Life Insurance
• Paid Vacation Days
• Sick Leave
• Company perks such as employee discounts, company events and training programs
• Excellent Training and Career Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees