IT Technician

Pure Safety Group•Pasadena, TX

27d

About The Position

We are seeking a proactive and technically skilled IT Technician with approximately 5 years of hands-on experience in IT support and infrastructure management. The ideal candidate will have a basic understanding of manufacturing shop floor systems, proficiency within a Microsoft-centric environment, and a strong background in troubleshooting end-user computing issues.

Requirements

Approximately 5 years of IT support experience, preferably in a mid-sized business environment.
Solid experience with Microsoft technologies, including Windows OS, Azure AD, Intune, Exchange Online, and Office 365.
Optional hands-on experience supporting or administering ERP systems, ideally Epicor.
Strong troubleshooting skills for hardware, software, and network issues.
Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).
Excellent communication and customer service skills.
Ability to work independently and prioritize multiple tasks effectively.

Nice To Haves

Epicor ERP user.
Experience with Watchguard firewalls.
Experience in ITIL or other service management frameworks.

Responsibilities

Provide Tier 1 and Tier 2 IT support for hardware, software, and network-related issues across the organization.
Administer and support Microsoft 365, Azure AD, and Microsoft Intune for device and user management.
Assist in maintaining and supporting the company’s ERP system, preferably with Epicor ERP.
Configure, deploy, and troubleshoot Windows-based desktops, laptops, and mobile devices.
Maintain and update IT documentation, asset tracking, ticket management, and system configurations.
Collaborate with vendors and internal teams on system upgrades and troubleshooting.
Participate in IT projects including infrastructure upgrades, migrations, and deployments.
Monitor and manage system alerts, security updates, and backup processes.

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