IT Technician - CONTINGENT

Engenix•Enterprise, AL

106d•Onsite

About The Position

We appreciate your interest in employment with Engenix, Inc. and assure you that we are sincerely interested in your qualifications. Are you ready to be a part of a dynamic team? Engenix is growing and values your skills, training, and ideas. At Engenix, we believe our employees are our greatest asset and we foster an environment that is welcoming, respectful and inclusive. Thank you for considering a rewarding career at Engenix!

Requirements

Security + certification
High School graduate
SECRET clearance
Must be a US Citizen
Candidates applying for this job must be authorized to work for any employer in the US, independently.
Inability to obtain and maintain a DoD Common Access Card and SECRET eligibility security clearance may result in candidate being ineligible for this position.

Nice To Haves

Willingness to learn and apply new skills
Good organizational skills
Customer service
Patching and imaging systems
Windows 10 administrator experience
Ticketing system and metric experience
Work well with others in a team environment
Active directory management experience
MECM experience
Troubleshooting skills

Responsibilities

Support student onboarding by validating student network access
Ensure all requirements are met by the student while in processing to allow for network access
Provide direct, indirect, logical and physical support for all Student IT devices to include but not limited to: HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware update, and connectivity issues
Troubleshooting student devices when faults are encountered
Document all faults encountered and remediation of faults
Monitor the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system
Monitor the helpdesk phones during business hours and submit tickets on the behalf of the caller
Issue IT equipment to student classes and train the class on proper usage
Patch and keep machines updated with the most up-to-date patches
Other duties as assigned