IT TECHNICIAN

Lais Hotel Properties L•Niagara-on-the-Lake, ON

15d•CA$38,000 - CA$40,000

About The Position

Vintage Hotels & Niagara’s Finest Hotels is currently seeking an IT Technician to join their growing team. This role offers flexibility, valuable work experience, and the opportunity to collaborate with a tenured team. The IT Technician will provide technical hardware and software support to all internal departments in a professional and timely manner. This posting is for an existing vacancy within Lais Hotel Properties Limited and applications are for opportunities that may be available at any Vintage Hotels or Niagara's Finest Hotels property.

Requirements

1+ year of experience related to IT
Working knowledge of desktop and laptop hardware
Familiarity with networking, routing, ports, and protocols
Ability to troubleshoot Windows 10/11, Microsoft Office, and other PC software knowledge
Ability to troubleshoot printers, copiers and scanners
Able to work on projects with minimal supervision
A team player who is flexible and responsible
Must be a patient and steadfast worker
Multitasking skills with a proven ability to juggle multiple projects with changing priorities, under minimal supervision
Proven analytical and troubleshooting skills
Strong written and verbal communication skills
Ability to work rotate in the after-hours emergency on-call schedule

Nice To Haves

Previous experience in the Hospitality Industry
Previous experience with Mitel Telephony Suite
Experience supporting a Call Centre environment

Responsibilities

Respond to and resolve service desk escalations and service requests
Assist internal personnel with Mac and PC issues, networks, printers, software, and configuration of phones
Responsible for both Mac and PC support over full life cycle
Troubleshoot Windows 10/11, Microsoft Office, and other PC software
Image and deploy PCs to company and client standards
Troubleshoot and configure printers, copiers and scanners
Perform routine network and PC installation, and troubleshoot, maintain and resolve any related problems
Provide telephone support
Maintain inventory tracking
Responsible for maintaining server room
Conduct security and compliance checks and mitigate issues
Provide A/V setup for meetings
Assist with on-boarding and off-boarding of users
Package, test, deploy, update, and troubleshoot software
Analyze desktop hardware and software processes for efficiency and need
Document processes and procedures
Train users and other personnel on how to best use the different systems and tools
Maintain phone system users, teams, and call flow logic
Having a thorough knowledge of Lais Hotel Properties Limited’s products and services
All other duties as assigned