L1 IT Technician (Apple Focused)

Prisca Nova•Bonita Springs, FL

7d•Hybrid

About The Position

Prisca Nova is a Florida-based Managed Service Provider (MSP) seeking an IT Technician with a focus on Apple/Mac environments. This is an opportunity to join a growing company in its early stages, offering real ownership, variety, and a path to full-time employment. The role is ideal for someone who enjoys hands-on IT work, problem-solving, client communication, and thrives in a startup environment. Reliability, communication, documentation, customer service, and a willingness to learn are prioritized over existing expertise. Prisca Nova provides IT support, Microsoft 365 management, cloud services, and cybersecurity to small and mid-sized businesses, with a growing specialty in Apple/Mac environments. The company is building a security-first MSP with high standards, clear processes, and a strong focus on client experience.

Requirements

1+ year of hands-on IT support experience, such as helpdesk, school IT, Geek Squad, MSP, internal IT, or similar
Basic knowledge of Microsoft 365
Ability to troubleshoot common hardware, software, email, and networking issues
Comfort with macOS and iOS, or strong interest in learning the Apple ecosystem
Strong communication and customer service skills
A professional, reliable, and organized approach to work
A willingness to document your work and follow checklists
The judgment to ask questions or escalate instead of guessing
A valid Florida driver's license and reliable transportation
Ability to travel to client sites within approximately 30 miles of Bonita Springs
Must be legally authorized to work in the United States
Must be located within reasonable commuting distance of Bonita Springs, FL
Must have a valid driver's license and reliable transportation
Employment is contingent upon successful completion of a background check and, where applicable, a drug screening in accordance with client, insurance, or legal requirements

Nice To Haves

CompTIA A+ certification or working toward it
Apple Certified Support Professional (ACSP) or willingness to pursue Apple/Mac support certification
Experience with ticketing systems, RMM tools, or remote access tools (we use Mosyle for Apple device management)
Exposure to MSP environments
Basic understanding of cybersecurity tools
Familiarity with Microsoft Entra ID / Azure AD
Experience setting up new computers, printers, networks, Microsoft 365 accounts, or Apple devices

Responsibilities

Responding to and updating support tickets
Troubleshooting Windows PCs, software issues, printers, email, and basic networking problems
Assisting with Microsoft 365 setup, user management, password resets, and basic administration
Helping onboard new users and offboard departing users
Setting up laptops, desktops, and basic client equipment (Windows and Mac)
Supporting Mac/iPhone onboarding, PC-to-Mac migrations, and Apple device setup for clients
Installing approved security, monitoring, and remote access tools
Assisting with cloud file/email migrations under guidance
Visiting client sites in Bonita Springs, Naples, Estero, Fort Myers, and nearby areas when needed
Documenting client environments, procedures, credentials, and completed work
Escalating issues when they are outside your experience level
Participating in client discussions when technical input is needed