IT Technician (FT $22.00/Hour)

Catholic Charities of Onondaga County•Syracuse, NY

36d•Hybrid

About The Position

Catholic Charities of Onondaga County is dedicated to caring for those in need while promoting human development, collaboration, and the elimination of poverty and injustice; helping people in need regardless of their religion, race, ethnicity, or nationality. We believe that all people have infinite value and are worthy of our respect and compassion. Above all, we are committed to creating hope and transforming lives. We believe that quality service begins with a passionate, motivated and hardworking workforce; a positive and caring work environment, and recognition for the challenging work our employees perform in service to others. For these reasons and many more Catholic Charities of Onondaga County is a great place to work!

Requirements

Bachelor’s degree, with three years relevant experience or an equivalent combination of education and experience.
Experience includes desktop, printer and copier installation and troubleshooting; Networking cabling; Routers and wireless networking VPN; Remote administration of Local Area Network LAN/WAN installation, support and maintenance.
Working knowledge of Software/Hardware installation.
Network protocols in a windows server 2012/2019 environment.
Valid N.Y.S. Driver’s License.
Registered and insured vehicle.
Computer hardware configuration, including desktop computers, laptops, servers, smartphones, and mobile computing devices.
Input devices such as keyboards, mice, and scanners.
Output devices including displays, printers, and speakers.
Data storage devices, both internal and external.
Networking hardware such as routers, switches, and fiber optic equipment.
Current Windows operating systems (Windows 10/11) and Microsoft 365 / Office applications.

Nice To Haves

CompTIA A+ certification or a certificate from a two-year accredited computer technical program preferred

Responsibilities

Provide technical support and assistance to end-users, resolving hardware and software issues both on-site and over the phone.
Diagnose problems, guide users through step-by-step solutions, and deliver clear, user-friendly technical instructions.
Provide one-on-one end-user problem resolution on site and over the phone for hardware/software problems.
Install and update computer hardware and software.
Maintain computer software, hardware and networks.
Assist with question/problem diagnosis and guide users through step-by-step solutions.
Troubleshoot network and printer issues, PC hardware problems, and issues related to email, internet, and local-area network access.
Clearly communicate technical solutions in a user-friendly, professional manner.
Provide one-on-one end-user training as needed.
Report more complex end-user problems to Director of IT.
Assist in set up, configuration, tagging and delivering of end-user PC desktop hardware, software and peripherals.
Diagnose and resolve end-user network or local printer problems, PC hardware problems, e-mail, Internet, and local-area network access problems.
Perform minor desktop hardware repair for PC computer equipment and peripherals.
Assist with the installation of local-area network cabling systems and equipment, ensuring end-users receive prompt, effective support that keeps operations running smoothly and productively.