IT Technician

Altasciences•Columbia, MO

11h

About The Position

The IT Technician 1 is responsible for providing first level support to Altasciences’ users in their usage of the tools provided by the Altasciences IT department such as computers, telephones, software, laptops, mobile phones, etc. The IT Technician 1 responds to and tracks user requests and solutions via an automated Helpdesk System.

Requirements

Basic to Intermediate knowledge in the configuration/installation/troubleshooting of Windows 10 and Cisco Phone Equipment.
Basic to Intermediate knowledge of PC and laptop hardware.
Basic to intermediate knowledge in mobile smartphones, iPhone, Android.
Basic to Intermediate knowledge in Microsoft Office, printer management, DHCP, DNS, TCP/IP, Active Directory, Remote Desktop Services, AirWatch Mobile Device Management, Windows Deployment Services WDS, Antivirus software, and VPN technology.

Responsibilities

The computer technician provides accurate and creative solutions to user problems.
Enhance and develop quality support methods and communication skills through coaching and feedback.
Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction.
Research, resolve, and respond to questions received via phone calls, emails in a timely manner.
Participate in team projects that enhance the quality or efficiency of help desk service.
Through the Helpdesk ticketing system, log calls and document the issue, all user communication, and the solution of the incident.
Identify recurrent problems and help users to resolve them.
Troubleshoot problems encountered by staff members, user account, email, and user profiles creation / management.
Prepare computers, following the procedure in place for delivery to employees, loading them with the appropriate software and operating system.
Suggest improvements and upgrades to hardware and software.
Other related tasks.