IT Technician

Air North • Whitehorse, YT

1d • Onsite

About The Position

This role is responsible for supporting end-users of the hardware and software that Air North, Yukon’s Airline utilizes to ensure adequate solutions are provided. This position primarily responds to time-sensitive technology challenges faced by Air North employees (portal, telephone, email, desk-side and remote support services).

Requirements

• Minimum Grade 12 diploma or equivalent
• Previous IT experience
• Must have and maintain a valid Class 5 Driver’s License
• A strong sense of accountability, honesty, and responsibility in all tasks, supporting the trust that we have built with passengers, partners, and communities
• Enthusiasm for contributing to our unique mission, whether that’s through direct customer service, operational excellence, or behind-the-scenes support
• Must be a legally entitled to work in Canada

Responsibilities

• Monitor and respond to Service portal, emails and phone lines
• Troubleshoot and support software and hardware problems in a timely manner
• Maintain accurate and up-to-date inventory and hardware tracking systems
• Set up hardware and software as requested through the portal
• Create/update documentation of new and existing processes (Knowledge base)
• Identify and communicate technical problems, processes and solutions
• Identify viable projects, have entered into ticketing system, and assign priority

Benefits

• Phenomenal local and international flight benefits for you and your family!
• Extra travel benefits such as hotels and cruises
• Employer paid health & dental benefits
• Group RRSP investment options
• Cargo shipping benefits
• Vehicle and home heating fuel discounts through Chieftain Energy for you and your family

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED