Part Time - School of IT Technician

Ivy Tech Community College • Columbus, IN

4d • Onsite

About The Position

Under the direction of the Full Time Faculty member, the Lab Technician position will provide support of the daily activities of the local School of IT facilities. The position participates in the diverse job tasks of a traditional IT Support Team, including, but not limited to support of general hardware and software, printers, networking equipment, Microsoft servers, and related IT equipment. The IT Technician assists staff, faculty, and students with the operation of classroom IT and instructional equipment, and conducts all activities with an appreciation and respect for diversity of people, styles, and viewpoints.

Requirements

• AAS or higher in a computer-related field.
• Must possess strong written and verbal communication skills.
• Must be a self-starter and willing to learn on the fly.
• Must possess good customer service and organizational skills
• Must possess strong written and oral communication skills and be able to provide service over the phone, through email or in person
• Must be able to maintain documentation and to do research
• Must be proficient with current hardware and software technology
• Must maintain professional relationships with peers and superiors
• Ability to use discretion and confidentiality with access to sensitive data and local administrative access to all desktop equipment and data in the environment for the purpose of support
• Must be dependable
• Ability to stay calm in stressful situations
• Ability to handle multiple competing priorities
• Must demonstrate ability to promote an environment that reflects the broad backgrounds represented by our students and employees and which every individual feels respected and valued.

Nice To Haves

• May substitute equivalent experience and or certifications for degree.
• Professional experience preferred.
• Knowledge of SmartDeploy a plus.
• Any of the following certifications preferred: A+, Network+, CCNA, Security+, Microsoft Server certifications.

Responsibilities

• Manage the hardware, including servers, PCs, projectors, and networking hardware in labs at the Muscatatuck Urban Training Center, the Columbus campus, the Franklin Campus and at Columbus Signature Academy as needed
• Manage the 4 labs across three counties
• Provide student support during open lab hours and assist instructor during classes
• Provide technical and user support and guidance in a positive and cooperative manner, exhibiting friendly, professional appearance and demeanor at all times
• Follow regular equipment maintenance schedules, and follow preventative measures as instructed to reduce downtime
• Assist in moving equipment as assigned
• Maintain process documentation for all labs

Benefits

• Access to a comprehensive vision care plan with low-cost exams and allowances for glasses or contact lenses
• Employee Assistance Program offering no cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
• All employees can contribute pre-tax or post-tax dollars through payroll deduction to build retirement savings
• Fee remission for employees, spouses, and legal dependents.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree