IT Technician

BEL USA•Medley, FL

13d•Onsite

About The Position

We are seeking a highly competent IT Technician to join our dynamic Technology Team. In this role, you will be responsible for supporting end users experiencing difficulties with computer hardware, software, or supported company devices, troubleshooting technical issues to ensure smooth day-to-day operations.

Requirements

High School Diploma or equivalent work experience may be accepted
1-2 years of experience in a help desk or IT support role
Experience with IT ticketing systems
Strong understanding of computer hardware, software, and networking fundamentals
Proficiency in the Microsoft 365 admin center for user and group management
Experience with Patch Management and software updates
Imaging experience for setting up and configuring new workstations
Active Directory experience, including user account management and permissions
Ability to troubleshoot tier 1 network and connectivity issues with minimal supervision
Excellent customer service skills with a focus on resolving end-user issues efficiently
Ability to multi-task in a fast-paced environment
Strong organizational and prioritizing skills
Must be fluent in Spanish
Only applicants authorized to work in the U.S. need apply.
BEL USA does not sponsor applicants or employees for work authorization, e.g., H-1B, or for permanent residence.

Responsibilities

Provides technical support in a professional manner to customers by researching and answering questions; troubleshooting problems; maintaining hardware performance and documenting and closing tickets efficiently
Complete tasks via email or ticket system to troubleshoot equipment hardware and software problems
Setup computers and install desktop software applications, and test network connections to ensure proper functioning of computer systems
Respond to escalated request from help desk for issues related to computers, phones, printers, faxes, and scanners
Handle daily technical support activities on desktop support, data network and server management
Interact with staff on desktop problems to ensure customer satisfaction and resolution
Ensure that tickets in the system queue are being completed in a timely manner
Assist with and update assigned support service requests
Collaborate with IT System and Network Manager to purchase computer items through the purchasing and supplies department
Work on IT projects (independently or with collaboration from others)
Occasionally work after hours and/or on weekends
Perform all other duties and/or projects as assigned by a supervisor or manager