IT Technician Tier II Support Specialist

Plateau Software Inc•Newport News, VA

6d•$42,000 - $62,000•Onsite

About The Position

Plateau GRP is a quickly expanding company that values your skills, training and ideas. Do you feel like a number and not an individual? At Plateau, you are our greatest asset. Do you want to switch career fields to Information Technology? Our company provides a path forward to develop the skills needed for new IT careers. We aspire to promote from within and strive to foster an environment that is welcoming, respectful and inclusive. Thank you for considering a rewarding career with Plateau! This position is onsite at Ft. Eustis.

Requirements

High diploma or GED equivalent
Secret clearance
Security + certification

Nice To Haves

Willingness to learn and apply new skills
Good organizational skills
Customer service
Patching and imaging systems
Windows 11 administrator experience
Ticketing system and metric experience
Work well with others in a team environment
Experience with AUDS/Microsoft Intune

Responsibilities

Support student on-boarding by validating student network access
Ensure all requirements are met by the student while in processing to allow for network access
Provide direct, indirect, logical and physical support for all student IT devices to include but not limited to: HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware updates, and connectivity issues
Troubleshooting student devices when faults are encountered
Document all faults encountered and remediation of faults in the approved ticketing system
Monitor the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system
Monitor the help desk phones during business hours and submit tickets on the behalf of the caller
Issue IT equipment to student classes and train the class on proper usage
Patch and keep machines updated with the most up-to-date patches
Other duties as assigned