IT Technician Level 2

Contractor Staffing Source

1d • Remote

About The Position

Soaring Towers is seeking a Remote IT Technician Level 2 to join our innovative team. This flexible, client-facing role offers opportunities for growth, learning, and variety. We are looking to hire a team member who blends professionalism, creativity, and enthusiasm for new challenges. This is a full-time remote position.

Requirements

• Minimum of 2 years of previous experience in a tech-related role (e.g., IT Support, Software Developer, Systems Analyst).
• Fluent in English (C1 level), with excellent verbal and written communication abilities.
• Proven experience in an administrative, marketing, or client support role.
• Strong organizational and time-management skills.
• Comfort with technology and a willingness to learn basic troubleshooting.
• Ability to manage multiple priorities and stay organized in a dynamic environment.
• Reliable internet connection and a quiet workspace for virtual meetings.

Nice To Haves

• Experience writing blog posts and managing social media accounts is a plus.

Responsibilities

• Diagnose and resolve complex desktop, server, network, and application issues.
• Take ownership of tickets from intake through resolution, ensuring timely updates and clear documentation.
• Provide professional remote support for end users with minimal disruption to business operations.
• Manage and support Windows & Mac environments including Microsoft 365, RMM, and security management tools.
• Troubleshoot LAN, WAN, Wi-Fi, VPN, DNS, DHCP, and printer-related issues.
• Respond to security alerts, phishing incidents, and endpoint threats following established procedures.
• Identify recurring issues and implement permanent fixes to reduce repeat tickets.
• Collaborate with senior engineers when issues exceed scope, providing thorough diagnostics and context.
• Follow and improve internal SOPs, documentation standards, and client-specific procedures.
• Clearly explain issues, resolutions, and preventative steps in non-technical language.
• Support and guide Level 1 technicians through troubleshooting and best practices.
• Use RMM, PSA, documentation platforms, and monitoring tools effectively and consistently.
• Assist with system changes, upgrades, and maintenance while minimizing risk and downtime.
• Ensure all work meets technical standards, security requirements, and client expectations.
• Stay current on technologies, tools, and threats relevant to managed IT environments.

Benefits

• Competitive Pay: $7.50 - $12.50 per hour (US dollars), with growth opportunities.
• Flexible Work Hours: Tailored to your schedule.
• Variety in Work: Engage in diverse tasks, from blogging to client support and marketing.
• Opportunities for professional development and skill expansion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed