IT Technician Intern

Cavallo • Grand Rapids, MI

6d

About The Position

At Cavallo, we understand the power of reliable and innovative technology. By maintaining a robust internal IT infrastructure, we empower our team members to thrive and build the products our customers rely on. Operational excellence is a key part of our Core Values, guiding our decisions and helping us provide the seamless technological environment our employees need to succeed. We are seeking a motivated IT Technician Intern to support the daily operations, troubleshooting, and continuous improvement of our internal systems.

Requirements

• Currently pursuing a degree in Information Technology, Computer Science, Information Systems, or a related field.
• Basic understanding of computer hardware, operating systems (Windows, ChromeOS and macOS), and networking fundamentals.
• Familiarity with helpdesk ticketing systems (e.g., Jira, Zendesk), cloud platforms (e.g., Microsoft 365, Google Workspace), and basic IT troubleshooting.
• Strong customer service skills with a natural curiosity and enthusiasm for solving problems and helping others.
• Detail-oriented with a strong sense of personal ownership and accountability.
• Excellent critical thinking and creative problem-solving abilities.
• Self-motivated and eager to learn and grow in a dynamic team environment.
• Passionate about Cavallo’s mission and embodying our Core Values (https://www.cavallo.com/values/ ).

Responsibilities

• Collaborate with the IT and Operations teams to assist in deploying, maintaining, and troubleshooting hardware and software across the organization.
• Partner with internal employees across various departments to understand their technical challenges and provide Tier 1 helpdesk support.
• Assist in analyzing recurring technical issues and contribute to the development of automated solutions or process improvements.
• Help manage the onboarding and offboarding processes, including setting up equipment, creating user accounts, and managing access permissions.
• Perform routine system updates, hardware audits, and network monitoring to ensure optimal performance and security.
• Work with our internal systems to identify trends in support tickets and help document solutions in our internal knowledge base.
• Assist in operationalizing IT security policies and maintaining an accurate inventory of all company technology assets.
• Apply troubleshooting frameworks to solve practical hardware, software, and network problems.
• Communicate technical instructions and solutions to non-technical stakeholders in a clear, friendly, and actionable manner.
• Stay informed about emerging IT technologies, cybersecurity best practices, and the latest industry trends.

Benefits

• Become a member of a #PeopleFirst organization that believes in instilling excellence in the people who make up our team
• Be a part of a high-performing IT Team responsible for enabling the innovation that disrupts the distribution software industry
• Work with collaborative colleagues who seek out and value each other’s input and feedback
• Strong leadership who believe in creating enormous and measurable value for our Customers.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed