IT Technician – Intern

Griffon AerospaceMadison, AL

About The Position

Griffon Aerospace is seeking a motivated IT Technician Intern to join our Information Technology team. This is a hands-on opportunity to gain real-world experience supporting IT operations in a fast-paced defense contracting environment. You'll work alongside our IT staff to provide frontline technical support to end users across the organization.

Requirements

  • Basic understanding of Windows operating systems and Microsoft 365 applications
  • Strong troubleshooting and problem-solving skills
  • Excellent communication and customer service skills
  • Ability to work independently and as part of a small team
  • Must be a U.S. Citizen

Nice To Haves

  • Prior helpdesk or IT support experience (academic or professional)
  • Familiarity with Active Directory user and computer management
  • CompTIA IT Fundamentals (ITF+) or A+ certification, or currently pursuing

Responsibilities

  • Provide Tier 1 helpdesk support to end users, resolving hardware, software, and connectivity issues in a timely manner
  • Image, configure, and deploy workstations, laptops, and peripherals
  • Assist with onboarding and offboarding tasks including account provisioning and equipment setup
  • Document support tickets, resolutions, and procedures in the IT ticketing system
  • Support maintenance of IT inventory and asset tracking records
  • Assist with printer, peripheral, and conference room AV troubleshooting
  • Escalate complex issues to senior IT staff as appropriate
  • Adhere to company IT policies, security procedures, and applicable federal regulations governing IT use

Benefits

  • Hands-on experience supporting IT in a defense/aerospace environment
  • Exposure to enterprise tools and IT infrastructure
  • Mentorship from experienced IT and cybersecurity professionals
  • A strong foundation for a career in IT or cybersecurity
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