IT Technician – Intern

Griffon Aerospace • Madison, AL

1d

About The Position

Griffon Aerospace is seeking a motivated IT Technician Intern to join our Information Technology team. This is a hands-on opportunity to gain real-world experience supporting IT operations in a fast-paced defense contracting environment. You'll work alongside our IT staff to provide frontline technical support to end users across the organization.

Requirements

• Basic understanding of Windows operating systems and Microsoft 365 applications
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Ability to work independently and as part of a small team
• Must be a U.S. Citizen

Nice To Haves

• Prior helpdesk or IT support experience (academic or professional)
• Familiarity with Active Directory user and computer management
• CompTIA IT Fundamentals (ITF+) or A+ certification, or currently pursuing

Responsibilities

• Provide Tier 1 helpdesk support to end users, resolving hardware, software, and connectivity issues in a timely manner
• Image, configure, and deploy workstations, laptops, and peripherals
• Assist with onboarding and offboarding tasks including account provisioning and equipment setup
• Document support tickets, resolutions, and procedures in the IT ticketing system
• Support maintenance of IT inventory and asset tracking records
• Assist with printer, peripheral, and conference room AV troubleshooting
• Escalate complex issues to senior IT staff as appropriate
• Adhere to company IT policies, security procedures, and applicable federal regulations governing IT use

Benefits

• Hands-on experience supporting IT in a defense/aerospace environment
• Exposure to enterprise tools and IT infrastructure
• Mentorship from experienced IT and cybersecurity professionals
• A strong foundation for a career in IT or cybersecurity

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed