IT Technician III

Redwire Defense Tech • San Luis Obispo, CA

3d • $32 - $46 • Onsite

About The Position

As an IT Technician you play a crucial role in providing onsite technical assistance to end-users, troubleshooting desktop-related issues, and ensuring smooth operations, in a fast-paced environment, across our organization.

Requirements

• 4-6 years of experience as an IT Technician or similar role, preferably in the U.S. defense industry.
• Strong background in Microsoft enterprise environments (Windows workstations/servers, Microsoft 365).
• Hands-on experience with PC hardware, networking technologies, and enterprise IT services (e.g., Wi-Fi, VLAN, VPN, VoIP, 802.1x).
• Proficiency with Windows configuration, Active Directory, and Group Policy.
• Demonstrated ability to work independently and collaboratively in a dynamic, rapidly changing environment.
• Strong written and verbal communication skills with proven client-facing support experience.
• Effective multitasking, prioritization, and problem ownership with a focus on results.
• Ability to obtain CompTIA Security+ certification within 6 months of hire.
• Ability to obtain and maintain a security clearance.

Nice To Haves

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience documenting IT processes, standard operating procedures, and technical workflows.
• Familiarity with compliance requirements in defense-related IT environments (e.g., NIST 800-171, DFARS, CMMC).

Responsibilities

• Provide first-level contact and convey resolutions to customer issues
• Properly escalate unresolved queries to the next level of support
• Track, route, and redirect problems to correct resources
• Follow up with customers, provide feedback, and see problems through to resolution
• Installing and configuring hardware and software components to ensure usability
• Troubleshooting hardware and software issues
• Ensure proper recording, documentation, and closure of tickets
• Identify and implement procedure modifications and improvements
• Managing technical documentation
• Work with and coordinate IT vendors
• Additional hours may be required to support development or production goals
• Assumes all other responsibilities as assigned

Benefits

• Matching 401(k)
• Paid PTO
• Paid holidays
• Medical, vision, and dental insurance
• Group Short-Term & Long-Term Disability
• HSA and FSA Options
• Critical Care Plan
• Accident Care Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree