IT Technician III

Redwire Defense Tech•Huntsville, AL

8d•$31 - $42•Onsite

About The Position

The IT Technician III provides onsite technical assistance to end users, troubleshoots desktop-related issues, and supports smooth operations across the organization in a fast-paced environment. The role handles first-level support onsite and remotely, escalates unresolved issues, coordinates with appropriate resources, and follows customer issues through resolution. It also installs and configures hardware and software, documents and manages technical records, coordinates with IT vendors, and identifies opportunities to improve procedures. Additional hours may be required to support development or production goals. The work location is Huntsville, Alabama. The work environment may include a standard office setting as well as a production area. The position may require travel by air or automobile and use of personal protective equipment in production areas. Applicants must be able to obtain and maintain a security clearance and obtain CompTIA Security+ certification within six months of hire. The role may involve access to information subject to ITAR and/or EAR requirements, for which applicants may be asked to provide documentation verifying U.S. person status.

Requirements

At least 4 years of experience as an IT Technician or in a similar role; U.S. defense industry experience is preferred.
Strong background in Microsoft enterprise environments, including Windows workstations and servers and Microsoft 365.
Hands-on experience with PC hardware, networking technologies, and enterprise IT services such as Wi-Fi, VLAN, VPN, VoIP, 802.1x, Zero-Trust, MFA, and virtualization.
Proficiency with Windows configuration, Active Directory, and Group Policy.
Ability to work independently and collaboratively in a dynamic, rapidly changing environment.
Effective multitasking, prioritization, and problem ownership with a focus on results.
Ability to obtain CompTIA Security+ certification within six months of hire.
Ability to obtain and maintain a security clearance.

Nice To Haves

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
Experience documenting IT processes, standard operating procedures, and technical workflows.
Familiarity with defense-related IT compliance requirements such as NIST 800-171, DFARS, CMMC, and CUI.

Responsibilities

Provide first-level contact and resolve customer issues onsite and remotely.
Escalate unresolved queries to the next level of support.
Track, route, and redirect problems to the appropriate resources.
Follow up with customers, provide feedback, and see problems through to resolution.
Install and configure hardware and software components to ensure usability.
Troubleshoot hardware and software issues.
Record, document, and close tickets properly.
Identify and implement procedure modifications and improvements.
Manage technical documentation.
Work with and coordinate IT vendors.
Work independently and collaboratively in a dynamic, rapidly changing environment.
Work additional hours as needed to support development or production goals.