IT Technician II (Remote)

Intelligent Technical Solutions•International Falls, MN

13h•$7•Remote

About The Position

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Requirements

Experience with Windows and Mac OS troubleshooting.
Minimum two years in Helpdesk support or a similar role.
Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
Basic experience with Microsoft Entra Admin Center.
Proficient in supporting M365, Office Applications, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
A home office set up including: a working computer with a minimum of 8GB RAM and a compatible OS (Windows 11 with Intel i5 or i7 8th gen+, or AMD Ryzen 5 or 7 2000 series+, or macOS 12+), stable internet connection with at least 5 Mbps download and upload speeds, a quality headset with noise-cancellation, a smartphone capable of installing the Microsoft Authenticator app, an HD webcam, a 2nd Monitor, and a UPS (if using a desktop).
A very strong cultural fit the ITS way.
Excellent command of the English language both spoken and written.
Able to work full time for 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday).
Able to pass online behavior and cognitive assessments.
Able to provide NBI Clearance (for PH applicants).

Nice To Haves

Experience with Managed Service Providers (MSPs) is highly desirable.
Active IT Certifications are preferred.
Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.

Responsibilities

Resolve workstation operating system issues of any kind.
Resolve printer issues of any kind.
Provide standard business application support.
Resolve line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
Perform basic M365 Administration.
Address basic server issues.
Address basic networking issues.
Answer incoming Quick Fix calls from clients.
Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Benefits

Comprehensive Health Plans / HMO (Employee & Dependent/s)
Life Insurance
Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
Paid Time Off (starts at 15 days per year)
Maternity/Paternity Leave
Paid US Holiday
Night Shift Bonus
Salary Advancement/Loan
Health & Wellness Program
Company-paid training and certification