IT - IT Technician II

Library Systems & Services LLC•Jurupa Valley, CA

5d•$20 - $22•Onsite

About The Position

The IT Technician will provide customer service oriented technical support ensuring total functionality of IT equipment utilized by company staff and library patrons. The IT Technician ensures quality and accuracy of their work in order to maintain IT systems. Effectively communicates technical concepts and requirements in a manner appropriate to given audiences. Provides training to staff on new systems and software.

Requirements

High School diploma or equivalent, Associates degree in computer technology or a certificate reflecting training in the field preferred.
Able to communicate with diverse populations, English/Spanish bilingual a plus.
Possess good written and oral communication skills.
Basic knowledge of computer networking, hardware and software systems.
Basic knowledge of Windows Administration, to include GPO.
General knowledge of computer troubleshooting.
Ability to provide instruction in basic computer use-hardware and software.
General knowledge of networking principles, Windows back-up, and imaging procedures.

Nice To Haves

English/Spanish bilingual a plus.

Responsibilities

Provide entry level IT support for library staff at multiple sites
Identify, troubleshoot and resolve hardware, software, and network related problems encountered by end-users
Provide basic networking support
Interact with vendors as necessary to support and maintain the IT environment
Use established tracking systems to log requests; monitor progress, track problem resolution identify patterns of failure, research bug fixes and implement solutions
Effectively communicate with manager, staff, and end users regarding unresolved problems
Other duties as assigned