IT Technician II

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2d•$42,000 - $55,000•Onsite

About The Position

IT Technician II is part of our support function in IT Operations that plays a critical role by providing timely and accurate technical assistance. This position supports the organization's employees in accessing their corporate credentials, system applications, and hardware. The role requires clear communication, troubleshooting capabilities, and impeccable customer service. Employees in this role are comfortable with all types of software or hardware issues and require minimal support from other team members.

Requirements

2+ years of experience working within IT
Advanced knowledge of both the Windows + Mac operating systems
Intermediate internet/network troubleshooting capabilities
Intermediate knowledge of identity providers (azure, okta, etc), distribution groups, security groups, and access control
Foundational expertise in how systems interact
Experience working with ServiceNow ticketing workflows
Experience working with endpoint management or EDRs (Crowdstrike), mobile device management (Intune, Jamf)
Advanced proficiency with collaboration tools (SharePoint, Word, Excel, Slack, Zoom, etc.)
Basic understanding of the user account lifecycle in various SaaS apps
Ability to use the tools and documentation at hand to research solutions for IT problems
Excellent oral and written communication and documentation skills

Responsibilities

Serving as the first point of contact for IT support within the organization
Respond to IT support requests submitted through ticketing system or other support channels
Provide empathetic and knowledgeable support to employees
Installing, configuring and maintaining software and hardware
Diagnosing and troubleshooting software and hardware issues
Maintaining and updating technical documentation regularly
Provide feedback around IT policies or processes and suggest new workflows
Comfortably translate technical concepts to employees