IT Technician I

The Croghan Colonial Bank • Fremont, OH

12d • Onsite

About The Position

Assists the IT Department in maintaining an effective bank-wide Information Systems Department in mainframe, network, and PC Environments. Hours - Monday - Friday 8:00am - 5:00pm Saturday support on rotation

Requirements

• Associate's Degree in a technology-focused course of study
• 1-3+ years of prior IT/technology related experience
• General Knowledge of M365
• Operating System
• Must possess valid driver’s license in order to travel to various bank offices
• Must be able to work independently and with little supervision
• Must also be able to effectively work on and prioritize multiple projects

Responsibilities

• Responds to and troubleshoots Help Desk request / tickets.
• Responsible for the triage, support and timely follow-up on critical issues.
• Responsible for performing routine follow-up on open issues.
• Proactively monitor support tickets to prevent larger issues from occurring.
• Installs and maintains PC / workstation software, and installs, replaces, relocates, and maintains PC / workstation hardware and related components without direct supervision.
• Assists in installing, operating, monitoring and maintaining the bank’s networks.
• Tests new hardware and software.
• Develops, documents and effectively communicates job processes, procedures and techniques, including resolutions for future reference with FAQ documentation.
• Maintains a high level of proficiency in using help-desk systems and tools.
• Develops and conducts training programs to orient new employees and to enhance the skills of existing employees.
• Complies with and maintains working knowledge of applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Completes assigned compliance training essential to job function.
• Punctual and regular attendance is required.

Benefits

• Medical, Dental, and Vision insurance
• 401(k) with a company match and additional annual contributions
• Bank provided Group Life Insurance, Short-Term and Long-Term Disability Programs
• Vacation, paid federal holidays, and additional PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree