IT Technician I

Lucent Group•Tampa, FL

6d•Onsite

About The Position

Lucent Group, Inc. an equal opportunity employer, located in Tampa, Florida is currently seeking to hire an onsite IT Technician to support computer systems in an ITS operations environment. This person must be a self-motivated technician with a strong technical foundation comfortable working across infrastructure support, scripting, and data systems. The ideal candidate takes initiative, communicates clearly across technical and non-technical staff, and is eager to grow their skills within a complex and evolving environment.

Requirements

College Degree in computer science, information technology from an accredited university
Minimum 1 year of experience in IT support, preferably within a 24/7 operations or critical infrastructure environment.
CompTIA A+ and Network + certifications required.
Working knowledge of Windows Server and desktop environments.
Ability to troubleshoot hardware, software, and network issues independently.
Strong written and verbal communication skills; ability to document issues and solutions clearly.
Ability to work on-call 24/7/365 as needed.
Ability to work independently and as part of a team.

Nice To Haves

Genuine interest in technology and operational systems.
Comfortable mentoring less-experienced technicians.
Able to manage multiple concurrent priorities under pressure.
Comfortable communicating technical concepts to non-technical staff and stakeholders.

Responsibilities

Provides help desk support; troubleshoots and resolves computer, software, and network issues locally and remotely.
Creates and maintains reports on help desk calls, system availability, and outstanding issues.
Monitors and supports the proprietary traffic management software system and associated infrastructure to ensure 24/7 system availability.
Supports VMware virtual environment, maintenance and troubleshooting of virtual machines and infrastructure.
Supports Windows-based workstation and server environment including software deployment, patching, and configuration.
Assists with specific directed network infrastructure tasks as assigned by network staff
Assists with daily backups for critical systems.
Monitors video wall and partner video feeds to ensure continuous display availability.
Inventories computer hardware monthly.
Informally trains users in basic computer skills as needed.
Performs additional duties as assigned by IT Manager, Operations Manager, or Project Manager.