IT Technician I

Perkins&Will • Toronto, ON

2d • $61,000 - $78,000 • Hybrid

About The Position

The Information Technology Technician role is responsible for the resolution of technology problems/issues for end users. IT Technician personnel will resolve issues directly in person as well as remotely. The position requires effective verbal as well as non-verbal skills. This is primarily a customer service oriented position and performance/feedback from the end users will be considered in performance reviews. This position will work closely with members within GTS as well as members of the Core Enterprise group.

Requirements

• 1-2 years' experience (preferably in the Architecture, Engineering or Construction environment)
• Demonstrate technical and user proficiency and understanding with our base operating systems and applications (Office, Acrobat Pro, Lync or Skype for Business, Adobe Creative Suite)
• Must be and be perceived by staff as service oriented and effective in resolving end user issues
• Exhibit positive and effective communication skills and a natural desire to share knowledge in a collegial, collaborative and relevant fashion.
• Must be open to and demonstrate learning new skill sets and advancing current skill sets
• College diploma or university degree
• Minimum of 1 year experience directly supporting technology for end users (preferably in the Architecture, Engineering or Construction industry)
• Resolving technical issues remotely
• Understand capabilities and typical use of company’s application portfolio

Responsibilities

• Effectively communicate processes and procedures to resolve end user issues
• Communicating directly in person
• Communicating over the phone/remote sessions/chat to resolve issues
• Delivering standardized IT orientation and training to new and existing staff on existing or planned deployments/roll outs
• Coordinate and work with outside stakeholders to resolves issues or contribute to effective inter-organization collaboration
• Use Perkins and Will Service infrastructure services to log/resolve issues and further improve the collective knowledgebase
• PC and laptop hardware (including peripherals) maintenance and troubleshooting
• Process repairs (warranty covered and non-warranty cases)
• Process new and returning leased inventory according to standard procedures
• Assisting/Maintaining accurate inventory of all IT related hardware
• Assisting in procurement of office funded hardware
• Move/Setup IT hardware for end users
• Microsoft OS and application maintenance and deployment experience
• SCCM software distribution
• OS Imaging/Re-imaging for trouble resolution and planned deployments
• Assisting/Maintaining accurate inventory of all software
• Assisting procurement of office funded software
• Windows OS troubleshooting and maintenance
• User profile issues
• Driver issues
• Patching and hot-fix application for issue resolution and planned deployments
• VPN troubleshooting
• Basic network troubleshooting
• TCP/IP and DNS troubleshooting
• Wireless connectivity
• Assist/Maintain efforts in organizing and managing server room/network distribution closets (including patch cables, patch panels, intermediate jacks, etc.)
• Basic server troubleshooting
• Assist Server and Storage team by providing remote assistance on issue resolution and planned deployments (including the packing / unpacking/ mounting of equipment)
• Assist by inspecting servers for error lights and alarms
• Basic Audio/Visual troubleshooting and maintenance
• Projectors
• TV displays/monitors
• Sound systems
• Low level Windows Active Directory management tasks
• Account creation /disable /lock out /reset
• Setup and maintaining distribution lists and security groups (may require coordination with other IT staff)
• Microsoft Office troubleshooting and product use assistance
• Adobe Creative Suite/Creative Cloud troubleshooting and product use assistance (current and recent versions)
• Mobile device OS troubleshooting and product use assistance
• Apple iOS (current and recent versions)
• Android (current and recent versions)
• Any future mobile devices/platforms adopted by firm
• Autodesk troubleshooting and product use assistance
• Revit (current and recent versions)
• AutoCAD (current and recent versions)
• Newforma troubleshooting and product use assistance
• Escalate IT Infrastructure issues beyond the expertise of the job description to the appropriate subject matter expert(s)

Benefits

• A very competitive benefit package that includes paying for association dues and professional development
• Fitness and transit reimbursement
• Health and dental benefits
• Group RRSP
• RRSP Matching
• Paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree