IT Technician I
Granite State Gaming & Hospitality•Rochester, NH
•Onsite
About The Position
As an IT Technician I, you’ll provide technical support to employees, vendors, and casino operations across Granite State Gaming & Hospitality properties. You’ll help troubleshoot computer, software, hardware, and network issues while keeping day-to-day technology running smoothly. You’ll work with senior IT staff and vendors while gaining experience with casino gaming systems, point-of-sale equipment, networking, and other business technology.
Requirements
- Basic knowledge of Windows computers, software, and networking
- Experience troubleshooting computers, printers, mobile devices, and other equipment
- Strong customer service and communication skills
- Ability to troubleshoot problems logically and document solutions
- Ability to prioritize tasks and work independently
- Willingness to learn casino gaming technology, networking, and cybersecurity
- Ability to obtain and maintain required gaming licenses
- Reliable transportation and ability to travel between company properties
- Ability to lift, move, and install typical IT equipment
- Ability to identify and work with color-coded network cabling
- Ability to communicate clearly by phone and remote-support tools
- Ability to perform hands-on IT work, including installing equipment and connecting cables
- Ability to work in varying environments, including technology spaces and areas with noise or secondhand smoke
- Flexibility availability, including evenings, weekends, overtime, after-hours maintenance, and varying shifts as needed
Nice To Haves
- IT support experience, an IT-related degree, or equivalent certifications preferred
- Experience in gaming, hospitality, retail, or similar environments is a plus
Responsibilities
- Provide technical support for computers, laptops, printers, phones, and mobile devices
- Troubleshoot hardware, software, connectivity, and basic network issues
- Install, configure, and maintain IT equipment
- Assist with employee onboarding and offboarding, including workstation setup and account access
- Support casino management systems, point-of-sale systems, audiovisual equipment, and digital signage
- Assist with network cabling, equipment installations, and technology upgrades
- Work with vendors and senior IT staff to resolve technical problems
- Maintain IT equipment records and document support issues
- Provide onsite IT support across company properties as needed
- Assist with after-hours maintenance and emergency support when required
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
