IT Technician - Fleet Imaging & Device Management
About The Position
The IT Technician – Fleet Imaging & Device Management is responsible for the preparation, configuration, maintenance, and deployment of BAM!'s fleet of computers and tablets. This role is focused on ensuring that all technology assets are properly configured, fully functional, and ready for deployment — working in close collaboration with the Engineering team and program instructors. This position reports directly to the Chief Technology Officer. This is a hands-on, detail-oriented position best suited for a self-directed professional who takes ownership of their work, maintains high standards of quality, and is committed to delivering reliable technical service.
Requirements
- Demonstrated ability to work independently, take initiative, and see tasks through to completion
- Results-oriented with an interest in operational efficiency and continuous improvement
- Collaborative team player with experience working across departments or functional areas
- Strong organizational skills, attention to detail, and a consistent track record of reliability
- Committed to delivering high-quality service and support
- Experience imaging or configuring computers and tablets running Windows, ChromeOS, or comparable operating systems
- Familiarity with device management platforms.
- Experience with Zoho's Endpoint Central and Microsoft Windows ADK.
- Working knowledge of hardware troubleshooting for laptops, tablets, peripherals, and basic networking
- Ability to quickly learn new systems, tools, and workflows
Responsibilities
- Image, configure, and prepare laptops, computers, and tablets for deployment to instructors and staff
- Manage BAM!'s device fleet using Zoho's Endpoint Central and Microsoft Windows ADK (DISM, WinPE) to provide clean Window’s installations and mobile device management (MDM) in coordination with the Engineering team.
- Ensure all devices meet BAM! standards for security, software configuration, and performance
- Maintain accurate tracking of device status, assignments, and deployment readiness
- Diagnose and troubleshoot hardware and software issues across the device fleet
- Evaluate damaged or malfunctioning equipment and perform repairs within scope
- Coordinate with vendors or internal stakeholders for repairs, replacements, or decommissioning as appropriate
- Maintain thorough and accurate documentation of device issues and resolutions
- Ensure devices are properly staged, organized, and ready for deployment on schedule
- Conduct readiness audits to verify device configurations prior to distribution
- Maintain an organized and well-documented inventory of all technology assets
- Provide responsive technical support to instructors and staff across BAM! systems and devices
- Approach all support interactions with a service-first, solution-oriented mindset
- Communicate clearly and professionally with both technical and non-technical stakeholders
- Manage issue escalation appropriately while maintaining end-to-end ownership of resolutions
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
