IT Technician - Entry Level

Chimes•Baltimore, MD

About The Position

Join Chimes – and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential. Our vast array of services — educational, employment, vocational, residential, habilitative, and behavioral health — is delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve — those who receive and those who reap the benefits of our innovative, responsive solutions.

Requirements

Proficiency in Windows 10 and 11 administration, Active Directory management, and Office 365 user administration.
Experience troubleshooting and supporting end-user hardware and software.
Basic understanding of network connectivity troubleshooting.
1–2 years of experience in a technical support or similar role.

Nice To Haves

Relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications) are recommended but not required.

Responsibilities

Technical Support: Respond promptly, professionally, and proactively to incoming service requests.
Deliver help desk support for end-user hardware, software, and connectivity.
Perform Active Directory (AD) and Office 365 user administration, including account setup, maintenance, and troubleshooting.
Image, configure, and deploy new systems, ensuring optimal performance and end-user satisfaction.
Record all work and communication in the ticketing system for accurate tracking and reporting.
Training and Development: Conduct user training as needed to enhance understanding and usage of IT systems and tools.
Professional Responsibilities: Maintain regular attendance in alignment with the assigned work schedule and organizational policies.
Participate in in-service training, staff meetings, and other professional development opportunities.
Foster a collaborative and cooperative work environment with staff, supervisors, customers, vendors, and other stakeholders.
Organizational Values and Additional Duties: Serve as a positive role model for colleagues and individuals served.
Adhere to organizational policies and procedures while promoting professionalism.
Perform other duties, responsibilities, and special projects as assigned.