IT Technician 7-E9 - Field Services User Build

State of Michigan•Dimondale, MI

8d•Onsite

About The Position

Member of the team responsible for providing IT support to State of Michigan employees and partners. Log and track requests received from clients. Investigate, evaluate and resolve reported support issues and requests. Responsible for providing technical assistance in the implementation of technology and automation initiatives. Responsibilities including, but not limited to: log, categorize, prioritize incidents, perform initial diagnosis and determine if escalation is necessary, installing and maintaining both hardware and software, serving as a troubleshooter in the implementation and use of workstations and associated software and hardware; and answering technical phone lines. The Department of Technology, Management and Budget supports the business operations of state agencies through a variety of services, including building management and maintenance, information technology, centralized contracting and procurement, budget and financial management, space planning and leasing, construction management, motor vehicle fleet operations, and oversight of the state retirement systems. This position is 100% onsite and not eligible for a hybrid or remote work schedule. The State of Michigan offers a competitive work experience that includes a tuition reduction program at several key higher education institutes if you would like to advance your education, good benefits, excellent vacation, and sick time policies, and an ability to successfully juggle your work and family life. We would like the opportunity to share with you more about the benefits of working for the state and joining the State of Michigan employee family if you are interested. Please consider sending in your application today.

Requirements

Possession of a certificate in information systems, data processing, electronics technology, mainframe operations, or microcomputer systems gained through completion of a one-year, college level curriculum.
Information Technology Technician 7: No specific type or amount is required.
Information Technology Technician 8: One year of experience equivalent to an Information Technology Technician 7.
Information Technology Technician E9: Two years of experience equivalent to an Information Technology Technician, including one year equivalent to an Information Technology Technician 8.
Significant on-the-job or other technical training that can be shown to provide the required knowledge of information systems equivalent to that gained through completion of a one-year, college level curriculum may be substituted for the post-secondary certificate.
Possession of an associate's degree in information systems, data processing, electronics technology, or microcomputer systems may be substituted for one year of information technology technician work experience.
Attach a detailed resume and cover letter.
If applicable, attach a copy of your official college transcripts and/or foreign degree evaluation with your application.
Applicants who possess foreign degrees must have their academic credentials evaluated or converted into U.S. educational equivalents.
All newly hired state employees are required to submit and pass a pre-employment drug test and physical (if applicable) prior to their actual appointment.
Criminal and driving records will also be checked if applicable.
Any position offer will be conditional until results of the drug test, physical, criminal background, and driving records indicate eligibility for employment.
DTMB Human Resources uses E-Verify in conjunction with the federal I-9 form to verify authorization of employment.
To be appointed by DTMB, an applicant must be currently authorized to work in the United States for any employer.

Nice To Haves

If applicable, attach a copy of your official college transcripts and/or foreign degree evaluation with your application.
Civil Service accepts evaluations from organizations listed on the National Association of Credential Evaluation Services or the Association of International Credential Evaluators, Inc.
View the job specifications at: https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/I/InformationTechnologyTechnician.pdf

Responsibilities

Log and track requests received from clients.
Investigate, evaluate and resolve reported support issues and requests.
Provide technical assistance in the implementation of technology and automation initiatives.
Log, categorize, and prioritize incidents.
Perform initial diagnosis and determine if escalation is necessary.
Install and maintain both hardware and software.
Serve as a troubleshooter in the implementation and use of workstations and associated software and hardware.
Answer technical phone lines.