IT Technician 5 - User Services

University of Nevada Reno • Reno, NV

19h • Onsite

About The Position

The University of Nevada, Reno is recruiting an IT Technician 5 for the Office of Information Technology (OIT), User Services. The position is part of the Endpoint Services unit and supports and manages endpoint devices across the University’s central campus and offsite locations. It is contingent upon funding and does not provide layoff rights.

The technician deploys, configures, maintains, troubleshoots, and manages the lifecycle of OIT-managed computing devices and peripherals, including computers, laptops, and printers. The work includes resolving hardware, software, and operating system issues; installing and configuring software; managing endpoint connectivity and peripheral devices; and supporting enterprise applications such as Microsoft Office, Adobe Creative Cloud, ESRI, and Autodesk. The position may involve transporting equipment to various locations, working at a bench in the shop area, and conducting on-site repairs when possible.

The role also evaluates replacement parts and hardware upgrades for institutionally owned equipment; performs equipment relocations, replacements, and modifications; deploys endpoint devices using established imaging, configuration, and management processes; coordinates deployments with department personnel; and performs data transfers according to University, OIT, and departmental data security requirements. The technician advises departments on University-approved surplus procedures to support secure disposition of institutional data and equipment, and supports device lifecycle management and shared computing environments such as instructional labs and classrooms.

The typical schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., subject to change based on organizational needs. The position requires a valid Class C or higher operator’s license at appointment and throughout employment.

Requirements

• High school graduation or equivalent education and two years of IT work experience in the installation, maintenance, and repair of network workstation hardware and software; or one year of relevant experience as an IT Technician 4 in Nevada State service; or an equivalent combination of education and experience.
• A valid Class C driver’s license or higher operator’s license at the time of appointment and as a condition of continuing employment.

Nice To Haves

• Experience with Microsoft Intune (Endpoint Manager), Microsoft Endpoint Configuration Manager (formerly SCCM), JAMF, Active Directory, Group Policy Management (GPMC), DeepFreeze, and LabStats.
• Experience deploying, managing, and troubleshooting Windows endpoint devices in an enterprise environment, including PowerShell scripting and automation for deployment, configuration, reporting, and operational efficiency.
• Experience with operating system deployment, software packaging, endpoint security practices, and device lifecycle management.
• Experience supporting large-scale endpoint environments, including shared computing labs, classrooms, and other institutional technology spaces.

Responsibilities

• Support and manage endpoint devices across the University’s central campus and offsite locations.
• Deploy, configure, maintain, troubleshoot, and manage the lifecycle of OIT-managed computing devices and peripherals, including computers, laptops, and printers.
• Troubleshoot hardware, software, and operating system issues; install and configure software; and manage endpoint connectivity and peripheral devices.
• Support applications including Microsoft Office, Adobe Creative Cloud, ESRI, Autodesk, and other enterprise technologies.
• Transport equipment to various physical locations, work on a bench in the shop area, and perform on-site repairs when possible.
• Evaluate and recommend replacement parts and hardware upgrades for institutionally owned equipment.
• Perform equipment relocations, replacements, and modifications.
• Deploy endpoint devices using established imaging, configuration, and management processes, coordinating deployments with department personnel.
• Perform data transfers in accordance with University, OIT, and departmental data security requirements.
• Advise departments on University-approved surplus procedures to ensure secure disposition of institutional data and equipment.
• Support device lifecycle management and shared computing environments, including instructional labs, classrooms, and other institutional technology spaces.

Benefits

• Enrollment in the Public Employees’ Retirement System of Nevada (PERS) upon hire.
• Health insurance options, including dental and vision.
• Life insurance.
• Generous annual and sick leave.
• Annual or semester memberships at the E. L. Wiegand Fitness Center, with spouse/domestic partner membership options.
• Discounts at local businesses for WolfCard holders.
• Mountain EAP counseling and advising services for employees and eligible dependents.
• Classified Staff Grants-In-Aid Benefit.
• Classified Employee Family Opportunity Program for eligible spouses, domestic partners, and dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED