IT Technician 5 - User Services

Nevada System of Higher Education • Reno, NV

1d • $30 - $36 • Onsite

About The Position

The University of Nevada, Reno is recruiting an IT Technician in the Office of Information Technology (OIT), User Services. The position is contingent upon funding and does not provide layoff rights. As a member of the Endpoint Services unit, the technician supports and manages endpoint devices across the central campus and offsite locations. Work includes deployment, configuration, maintenance, troubleshooting, and lifecycle management of OIT-managed computers, laptops, printers, peripherals, and related technologies. The technician troubleshoots hardware, software, and operating system issues; installs and configures software; manages endpoint connectivity and peripherals; and supports applications including Microsoft Office, Adobe Creative Cloud, ESRI, Autodesk, and other enterprise technologies.

The role involves transporting equipment to various locations, working at a bench in the shop area, and performing on-site repairs when possible. The technician evaluates and recommends replacement parts and hardware upgrades; performs equipment relocations, replacements, and modifications; deploys endpoint devices using established imaging, configuration, and management processes; coordinates deployments with department personnel; and performs data transfers in accordance with University, OIT, and departmental data security requirements. The technician also advises departments on University-approved surplus procedures for secure disposition of institutional data and equipment, and supports lifecycle management and shared computing environments such as instructional labs, classrooms, and other institutional technology spaces.

Requirements

• High school graduation or equivalent education and two years of IT work experience installing, maintaining, and repairing network workstation hardware and software; or one year of relevant experience as an IT Technician 4 in Nevada State service; or an equivalent combination of education and experience.
• A valid Class C driver’s license or higher operator’s license at appointment and as a condition of continued employment.

Nice To Haves

• Experience with Microsoft Intune (Endpoint Manager), Microsoft Endpoint Configuration Manager (formerly SCCM), JAMF, Active Directory, Group Policy Management (GPMC), DeepFreeze, and LabStats.
• Experience deploying, managing, and troubleshooting Windows endpoint devices in an enterprise environment, including PowerShell scripting and automation for deployment, configuration, reporting, and operational efficiency.
• Experience with operating system deployment, software packaging, endpoint security practices, and device lifecycle management.
• Experience supporting large-scale endpoint environments, including shared computing labs, classrooms, and other institutional technology spaces.

Responsibilities

• Support and manage endpoint devices at the University’s central campus and offsite locations.
• Deploy, configure, maintain, troubleshoot, and manage the lifecycle of OIT-managed computers, laptops, printers, peripherals, and related technologies.
• Troubleshoot hardware, software, and operating system issues; install and configure software; manage endpoint connectivity and peripherals; and support enterprise applications.
• Transport equipment to various locations, work at a bench in the shop area, and perform on-site repairs when possible.
• Evaluate and recommend replacement parts and hardware upgrades for institutionally owned equipment.
• Perform equipment relocations, replacements, and modifications.
• Deploy new endpoint devices using established imaging, configuration, and management processes, and coordinate deployments with department personnel.
• Perform data transfers in accordance with University, OIT, and departmental data security requirements.
• Advise departments on University-approved surplus procedures to ensure secure disposition of institutional data and equipment.
• Support device lifecycle management and shared computing environments, including instructional labs, classrooms, and other institutional technology spaces.

Benefits

• Enrollment in the Public Employees’ Retirement System of Nevada (PERS) upon hire.
• Health insurance options, including dental and vision.
• Life insurance.
• Annual and sick leave.
• Fitness Center memberships, including spouse or domestic partner membership options.
• Local business discounts for WolfCard holders.
• Employee assistance program through Mountain EAP.
• Classified Staff Grants-In-Aid Benefit.
• Classified Employee Family Opportunity Program for eligible spouses, domestic partners, and dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED