IT Technician 3

State of Nevada•Carson City, NV

6d•Onsite

About The Position

This is an IT Technician 3 position located in our Carson City within our Information Technology division as a Computer Help Desk Technician. The incumbent provides timely resolution to users with various IT issues. These issues may include user account issues in various applications, networking, systems, various software installations, local machine hardware, and will utilize our ITSM system to track and assign work to various groups. The incumbent accomplishes this utilizing a variety of means such as, over the phone, email, chat, and occasionally in person. The user base includes all of the Nevada DMV Northern and Southern regional offices, along with other various county, state, and AAA offices. The position requires the incumbent perform software support and maintenance, and is responsible for creating, maintaining, and terminating user accounts in various systems including but not limited to, Active Directory, DMV application, Cisco Systems DUO dual authentication, and administering our CCURE security card key program. This job requires a work shift of Monday 9-6 and Tuesday - Friday 8 - 5. There is some early morning, late night, and weekend overtime required from time to time. This position requires knowledge of Active Directory. Under the authority of NRS 239B.010.1(b), the DMV utilizes NRS 205.4605 - 205.810, NRS 293.504, NRS 293.5045, 6 CFR 37.45, 49 CFR 1572.103, and 49 CFR 384.228 as criteria to obtain a FBI fingerprint clearance check on current and prospective employees. Applicants must be authorized to work for ANY employer in the U.S. We are currently unable to sponsor or take over sponsorship of an employment Visa. Information Technology (IT) Technicians install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations. Incumbents may perform duties associated with one or more IT specialization areas depending on the needs of the agency.

Requirements

Graduation from high school or equivalent and four years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, two years of which must have included IT work experience in a user support role.
OR one year of relevant experience as an IT Technician II in Nevada State service.
OR an equivalent combination of education and experience.
Knowledge of Active Directory.
Must be authorized to work for ANY employer in the U.S.
Detailed knowledge of computer hardware, software, peripherals, and current computer technology and trends.
Detailed knowledge of help desk applications as used for change/problem management.
Working knowledge of commercially available operating systems and applications used by the agency.
Working knowledge of principles and practices of a computer system and peripheral devices as needed to operate and monitor a system.
Working knowledge of user password security principles and practices.
General knowledge of database principles.
General knowledge of network domains and login procedures.
General knowledge of web browser capabilities and the difference between intranets and the Internet.
Ability to analyze problems, develop alternatives, and recommend appropriate solutions.
Ability to assist users with problems and disseminate system information.
Ability to create and maintain specific records/documentation pertinent to the agency's computer system and programs.
Ability to troubleshoot and analyze problems to determine if the problem can be corrected by the operator or if a higher level IT staff member must be called.
Ability to use utilities to check for network connectivity.

Responsibilities

Provides timely resolution to users with various IT issues, including user account issues in various applications, networking, systems, software installations, and local machine hardware.
Utilizes ITSM system to track and assign work to various groups.
Accomplishes issue resolution via phone, email, chat, and in-person.
Performs software support and maintenance.
Creates, maintains, and terminates user accounts in various systems including Active Directory, DMV application, Cisco Systems DUO dual authentication.
Administers the CCURE security card key program.
Participates in the development and revision of policies and procedures related to a functional area.
Reviews policies and procedures for changes applicable to IT.
Maintains operations, tasks, security, and/or functional area logs.
Reviews instructions from other IT staff and corrects or returns for revisions as necessary.
Performs routine maintenance and identifies backup media problems.
Serves as a leadworker to lower level IT Technicians (under limited supervision).