IT Technician 2-ITS Customer Technical Support

University of Tennessee • Memphis, TN

21h • $20 • Onsite

About The Position

The IT Technician 2 assists UT Health Science Center students, faculty, and staff with incident management, service requests, software repairs, network troubleshooting, software analysis and testing via phone, e-mail, or walk-in to the Service Desk area.

Requirements

• High School Diploma or GED. (TRANSCRIPT REQUIRED)
• Two (2) years of relevant experience; OR a combination of education and experience to equal two (2) years.
• Knowledge of Microsoft operating systems, Microsoft Office products, Macintosh operating systems, iOS, and Android OS.
• Excellent organizational and communication skills to communicate complicated technical solutions to a variety of computer problems.
• Ability to maintain a professional and customer-focused attitude.

Responsibilities

• Provides 1st and 2nd tier problem-solving technical support via phone, email, or walk-in to all UT Health Science Center students, faculty, and staff on various devices including desktops, laptops, printers, and a variety of mobile devices.
• Utilizes remote access software to resolve incidents, installs software, and updates workstations for users in any location, including international and at-home personal equipment.
• Documents all technical calls and assigns the 3rd tier in the ticketing system.
• Handles requests for storage server permissions and assists with mailbox and calendar permissions for campus customers.
• Collates information and submits requests for account management tasks, cloud-based service access and equipment moves and setups across UT Health Science Center.
• Repairs and maintains student print kiosks located throughout the UT Health Science Center campus.
• Test and evaluate software applications and new hardware before production release.
• Assists ITS Hardware Services by re-imaging UT Health Science Center workstations using the Microsoft Deployment Toolkit in the Service Desk as requested.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED