IT Technical Writer II

SCCU Career • Melbourne, FL

2d • $74,040 - $78,421 • Hybrid

About The Position

At Space Coast Credit Union (SCCU) , our members are at the heart of everything we do. Since 1951, we’ve been committed to delivering financial services founded on integrity and a people-first philosophy. As a IT Technical Writer you will be responsible for creating and maintaining technical documentation, manuals, user guides, and other materials for our IT products and services. They will work closely with our product managers, engineers, developers, technicians, and subject matter experts to ensure that the documentation accurately reflects the product features and functionality in our environment. Why Join SCCU? Member-Focused Mission : Be part of a not-for-profit organization that reinvests in its members. Flexible Schedule Options: This position is Hybrid with 2 days per week required in office. Career Growth : We prioritize internal promotions and offer on-the-job training.

Requirements

• Bachelor's Degree in appropriate field of study or equivalent work experience required.
• 3-5 years of technical writing experience required.
• Technical Writer for an IT organization preferred.

Responsibilities

• Create and maintain technical documentation for our IT products and services, including standard operating procedures (SOP), technical inventory of our IT landscape, user guides, manuals, online help, and knowledge articles.
• Collaborate with IT managers, engineers, developers, and subject matter experts to understand product features and functionality and translate technical information into clear and concise documentation.
• Ensure that all documentation adheres to style and formatting guidelines and is up-to-date with the latest product releases and updates.
• Disseminate technical information in easy-to-understand language for a non-technical audience.
• Write documentation for internal teams such as developers, network engineers, and IT technicians.
• Continuously improve documentation processes and tools to enhance the quality and efficiency of documentation production.
• Create diagrams, charts, and other visual aids to assist readers in understanding a product or process.

Benefits

• Health & Wellness: Medical, dental, and vision insurance, plus an Employee Assistance Program.
• Financial Perks: 401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance).
• Education Support: Tuition reimbursement after one year of service.
• Generous Time Off: 20+ days of PTO, birthday PTO, and 11 federal holidays.
• Exclusive Discounts: Lower rates on loans, credit cards, and no fee SCCU accounts!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees