IT Technical Support Technician II

New Mexico Mutual Casualty Company • Albuquerque, NM

8h • Onsite

About The Position

The Technical Support Technician II’s primary role is the initial point of contact for all IT-related issues arising from within the company or from external stakeholders. This position must be able to communicate effectively with end users of varying levels of technical sophistication in order to ensure their technology needs are met. This position attempts to correct all issues first or escalates to the necessary personnel. Additionally, the Technical Support Technician II assists the Administrators with all technical matters pertaining to the maintenance of hardware or software. This position maintains the organization of IT physical spaces and both physical & software inventory.

Requirements

• Associate's Degree in Computer Science, Information Systems, or related discipline from an accredited institution.
• 3 or more years of related experience.
• Strong analytical and problem-solving skills.
• Ability to build and maintain relationships with technical and non-technical personnel.
• Ability to manage multiple tasks simultaneously.
• Strong verbal & written communication skills.
• Working knowledge of computers and Microsoft Windows desktop operating systems and Microsoft Office productivity suites.
• Active Directory.
• Working knowledge of Linux Operating systems.
• A+, Network+, and MCITP/MCTS or equivalent certification(s)

Responsibilities

• Log and respond to internal and external user issues through company’s ticketing system.
• Maintain software in terms of updating, upgrading, patching as directed.
• Maintain hardware in terms of updating, upgrading, patching as directed.
• Handle basic Active Directory troubleshooting.
• Solve basic network, email and PC issues for end users.
• Solve mobile device issues for end users.
• Communicate with end users to help them utilize technology most efficiently.
• Maintain physical and software inventory.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree