Senior IT Technical Support Specialist

Varicent • Toronto, ON

10d • CA$92,160 - CA$115,200 • Hybrid

About The Position

At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here’s why you’ll thrive at Varicent:
Innovate with Purpose: Build impactful solutions for customers worldwide.
Join Excellence: Work in a diverse, collaborative, and innovative team.
Shape the Future: Lead in redefining revenue optimization.
Grow Together: Unlock your potential in a supportive environment.
Join us at Varicent—where your talent and ambition meet limitless opportunities for success!
Summary of the Role and Team
Reporting to the VP of IT, the IT Technical Support Analyst is responsible for supporting and improving the technology experience for employees across Varicent's global workforce.
As part of the IT team, you will provide technical support across endpoint devices, identity and access management, collaboration tools, hardware, software, and employee lifecycle processes. You will work closely with IT, Security, vendors, and business stakeholders to ensure employees can work effectively in both remote and office environments.
This role is well suited for someone who enjoys solving a variety of technical challenges, can work independently, and is motivated to continuously improve support processes and employee experiences.

Requirements

• Experience supporting employees in a corporate, SaaS, technology, or multi-location environment
• Experience managing corporate devices, including deployment, troubleshooting, software installation, patching, and lifecycle management
• Familiarity with identity and access management platforms such as Active Directory, Entra ID, Okta, Google Workspace, or similar solutions
• Experience with endpoint management tools such as Intune, Jamf, Kandji, SCCM, or comparable platforms
• Knowledge of IT service management practices, ticketing systems, incident management, and service-level expectations
• Ability to troubleshoot and resolve multi-faceted technical issues using sound judgment and a structured approach
• Strong communication skills with the ability to explain technical concepts clearly to non-technical audiences
• Degree, diploma, certification in Information Technology or a related field, or equivalent practical experience

Responsibilities

• Provide technical support for employees globally, including troubleshooting, resolution, documentation, and escalation of IT issues
• Support endpoint devices, operating systems, SaaS applications, collaboration tools, identity platforms, networking, and employee productivity tools
• Manage onboarding and offboarding activities, including device preparation, software setup, account provisioning, access management, and asset recovery
• Maintain user accounts, permissions, device records, and asset information across IT systems
• Partner with Security and external vendors to support device management, access controls, hardware issues, and service requests
• Create and maintain technical documentation, knowledge articles, support procedures, and inventory records
• Identify recurring issues and recommend improvements to support processes, tooling, and employee experience
• Contribute to IT projects, workplace technology initiatives, and operational improvements within the IT support function

Benefits

• Comprehensive medical, dental, and vision coverage tailored to your local needs
• PTO and public holidays to rest, recharge, and do what matters most
• Dedicated time to give back and support the communities that matter to you
• Dedicated learning days to support continuous growth, skill development, and professional learning
• Compensation that reflects your market and your value
• Retirement plans designed to help you build long-term financial security
• Invest in your growth with support for continuing education and professional development
• Work where you thrive, with remote and hybrid options available across most regions

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree