IT Technical Support Specialist (IT Customer Support-Entry)

State of Washington • Thurston County – Olympia, WA

6d • Hybrid

About The Position

This posting is for internal RCO employees only. The Recreation and Conservation Office (RCO) is a small state agency in Olympia, Washington, dedicated to planning and funding initiatives for outdoor recreation, conservation of wild lands, farms, and forests, and salmon recovery. RCO fosters a respectful, inclusive, and family-friendly workplace that encourages continuous improvement and leadership. The core competencies for all RCO team members are communication, customer service, integrity, self-management, and teamwork. This full-time position is dedicated to the Puget Sound Partnership (PSP) through an interagency agreement, providing IT staff, infrastructure, application hosting, support, and oversight. The IT Section supports PSP staff with network, server, storage, client computer, software, and application needs, functioning within the PSP Operations and Internal Performance Division.

Requirements

• 1 year or more of information technology experience such as analyzing, designing, installing, programming, and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment.
• 1 year or more of experience providing technical support to users of the Microsoft Windows client computer environment.
• 1 year or more of experience administering Microsoft Windows client operating systems such as Windows 7, 8, 10, and installing/uninstalling software, upgrades, patches, and service packs for Windows Server Update Services (WSUS).
• 1 year or more of experience actively protecting computer systems from internal and external security threats, using software such as RSA VPN, FortiNet firewall, Microsoft Security Center, Windows Defender end-point security, RiskSense vulnerability assessment, or Azure Sentinel log monitoring.
• 1 year or more of experience with Microsoft Office 2016, 2019, 365 and other user productivity software installed on premise or Cloud, such as Adobe Acrobat or WebEx video conferencing.
• 1 year or more of experience administering IT Service Management applications, such as Jira Service Desk.
• 1 year or more of experience configuring client computers, building images, and deploying images using Microsoft System Center Configuration Management (SCCM) software.
• 1 year or more of experience administering networks and WiFi networks, using software such as HP OneView or Aerohive.
• 1 year or more of experience administering Microsoft Active Directory Federated Services or Azure Active Directory and user/group policies.
• 1 year or more of experience administering Microsoft Exchange or Exchange Online email accounts and email services.
• 1 year or more of experience administering cell phone security, applications, and patching through mobile device management.
• 1 year or more of experience backup and recovery of desktop computers, servers, applications, and data, using software such as Veeam, Symantec Backup Exec, NetApp SnapShot/SnapMirror, or Microsoft SyncToy.

Responsibilities

• Provide tier-1 and tier-2 technical support to customers for hardware, software, and applications.
• Monitor and report on computer equipment and services usage, and forecast future agency needs.
• Recommend and purchase computer equipment and services for agency use.
• Install client computer hardware, software, and applications.
• Provide training to customers on using hardware, software, and applications.
• Maintain client computer and peripheral equipment inventories.
• Process surplus equipment.
• Perform standard maintenance of client computers and printers.
• Orient new employees to agency network, client computers, file servers, printers, software, and applications.
• Provide technical support for meetings of agency boards, councils, panels, and conferences.
• Help administer Enterprise and Azure Active Directory computers, users, and groups.
• Help administer Microsoft 365 Office.
• Help administer Exchange Online, Protection, and Archive.
• Help administer IT Service Management (ITSM) helpdesk.
• Develop and install operating system (OS) and software images to client computers.
• Maintain images for rebuilding computers after warranty repair or replacement.
• Manage and deploy updates to client computers and servers.
• Help administer Organization Group Policy (GPO).
• Help administer networks in offices and data centers.
• Help administer wireless networks in offices.
• Help administer desk and mobile telephones and peripheral telecommunication equipment.
• Help administer WaTech Mobile Device Management (MDM).
• Support projects to upgrade and replace telecommunications equipment.
• Coordinate with other IT staff on network issue resolution.
• Help administer client computer end-point security.
• Help administer cloud end-point security.
• Respond to alerts or notifications about potential infections or vulnerabilities.
• Document and diagram IT infrastructure architecture for PSP.
• Document network, server, and storage configurations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed