IT Technical Support Specialist

Resolution Think • Naval Base Guam, GU

1d • Onsite

About The Position

We are seeking an IT Technical Support Specialist to provide technical and administrative IT support to the Naval Facilities Engineering Systems Command Marianas (NAVFAC Marianas) Command Information Office (CIO). This position is on-site in Guam and supports the continuous, reliable operation of enterprise IT systems, hardware, software, and helpdesk services for the command. This is a client-facing role requiring strong troubleshooting skills, professionalism, and the ability to work independently within a military/DoD environment.

Requirements

• U.S. Citizenship required.
• Active Tier 3 (T3) clearance, or ability to obtain an interim T3 prior to onboarding.
• One of the following certifications: CompTIA Security+, EC-Council Certified Network Defender (CND), GIAC Foundational Cybersecurity Technologies (GFACT), or GIAC Security Essentials Certification (GSEC).
• Certification must remain active for the life of the contract; minimum 20 hours/year of Continuous Professional Development required.
• 3+ years of IT helpdesk, technical support, or asset management experience preferred; candidates with less experience but strong relevant certifications will be considered.
• Demonstrated experience with Mobile Device Management (MDM) and enterprise ticketing systems.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
• Strong written and verbal English communication skills; ability to interpret technical documents/policies and prepare professional correspondence and reports for government civilians, military personnel, and contract management.
• Ability to work independently on-site with minimal supervision in a non-personal-services contract environment.
• Ability to stand/walk for extended periods, including on uneven or rocky surfaces.
• Ability to bend, crouch, stoop, reach, and climb ladders as needed.
• Ability to lift and move IT equipment up to 25 lbs.
• Sufficient vision to identify safety concerns.

Responsibilities

• Serve as the first point of contact for technical assistance via email, phone, and Microsoft Teams; log, triage, and resolve tickets in the command's enterprise ticketing system.
• Basic troubleshooting (password resets, peripheral connections, software navigation) and ticket routing.
• Diagnose/resolve complex hardware, software, and network connectivity issues; perform installs, configurations, and upgrades; provide on-site/hands-on end-user support.
• Coordinate and track command telecommunications, including landlines, VoIP systems, line drops, service requests, and phone directories.
• Serve as liaison between end-users and the CIO IT Office; gather requirements, coordinate equipment deployments, and escalate complex issues.
• Provision, configure, secure, troubleshoot, and maintain enterprise mobile devices.
• Track IT hardware and software licenses from procurement through deployment and disposal (DRMO); maintain accurate asset logs and records.
• Create and maintain SOPs and user guides; draft user communications on outages, updates, or new capabilities.
• Provide clerical/administrative assistance, review office automation processes, and manage administrative files.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed