IT Technical Support Specialist

Speedrack Products Group, Ltd.•Walker, MI

4d•$60,000 - $70,000•Onsite

About The Position

The IT Technical Support Specialist will provide hands-on technical assistance to end users while supporting our expanding network infrastructure. This role involves maintaining and troubleshooting Windows 10/11 systems, configuring workstations and laptops, onboarding new employees, and ensuring the smooth operation of desktop applications, network printers, and cabling. The ideal candidate will demonstrate strong problem-solving abilities, excellent customer service skills, and the capability to work independently. Some in-state travel is required.

Requirements

3-5 years’ experience as a technical support specialist
Microsoft Active Directory
DNS/DHCP
VmWare vSphere
Omnissa Horizon
Microsoft M365 suite
Microsoft Administration Portal
Ninja RMM
Barracuda ESS
Cisco Meraki

Nice To Haves

Degree or certifications or experience shall be considered

Responsibilities

Provide desktop OS system support for Windows 10/11
Preconfigure end user laptops and workstations
Onboard new employees
Support desktop applications
Install/troubleshoot network printers
Network cable troubleshooting skills
Interact with vendor technical support
Good customer relationship skills
Must be self-motivated and capable of working independently
Some in-state travel required
Maintain regular, reliable and punctual attendance at the worksite for the duration of scheduled shifts, including mandatory overtime
Understand and comply with all company policies, procedures, rules and standards
Maintain professional, cooperative, respectful and ethical conduct when interacting with coworkers, customers, vendors and the public
Meet established productivity, quality, accuracy and performance standards while completing assigned work in a timely manner
Effectively and consistently support the company mission, vision and values
Responsible for all other duties, procedures and instructions as required by the job function, or as assigned, to meet organizational needs