IT Technical Support Specialist

Kia Corporation•Mississauga, ON

51d•Onsite

About The Position

The Technical Support Specialist is responsible for the first and second levels of technical support and troubleshooting. This includes, but is not limited to, setting up and configuring new computers for new users using OS deployer (ManageEngine) image server, setting up new users in Windows Active Directory, setting up and troubleshooting printer issues, setting up Cisco phone desks for users, and resolving basic network issues. Additionally, the role may involve staff training for other IT personnel, super users, and general user training, as well as completing paperwork and documentation as required.

Requirements

Work-related college diploma or Computer Science degree.
3-5 years recent relevant experience.
Ability to communicate technical concepts to technical and non-technical individuals.
Ability to conduct research into a wide range of computing issues as required.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Ability to configure and set up Cisco VOIP phones (Call Manager).
Ability to troubleshoot the PC/Laptop hardware issues and able to do some basic troubleshooting.
Working experience in a team-oriented, collaborative environment.
Hands on experiences in enterprise Network TCP/IP, Windows 10/11, web-based technology, Lync, M365 user setup, able to manage network folder security access and setup and troubleshoot different software.

Nice To Haves

Having experience on windows server installation and setup, would be an asset

Responsibilities

Perform problem determination and problem resolution on reported end-user or networking problems as directed.
Monitor, implement and record end-user request for service using Helpdesk ticketing system.
Prioritize and schedule problems. Escalate problems (when required) to the network supervisor.
Control and manage hardware and software inventory as directed.
Install new image on each computer using OS Deployer (ManageEngine) and administer software and hardware standards.
Troubleshoot hardware issues and user related basic network issues.
Work with the team to protect IT security vulnerability and recommend improvements.
Complete PO & Invoice payment process, including fixed assets.
Documentation for each work-related issues for reporting and future use.

Benefits

Operate as a lean and agile team, recognizing the value of each individual's contributions.
Experience the excitement of a fast-paced and growing organization.
Gain exposure and a deeper understanding of your function and the business.
Benefit from employee development and educational offerings.
Join a workplace that fosters a sense of belonging and family.
Be a part of the team behind AJAC's Best Car of the Year award.
Subsidized on-site company catered lunches and a hot beverage program.
Employer-paid company health benefits, spending allowance, and RRSP matching program.
Flexible work schedules and summer hours.
Vehicle programs.
Employee development programs and tuition reimbursement.
SMART Casual Dress code.
Employee lease and car purchase discounts; Friends of Kia discounts.
On-site gym, ping-pong, basketball, and badminton court.
Other company-provided perks.