IT Technical Support Analyst 1/2/3
About The Position
Louisiana State Police is seeking an IT Technical Support Analyst for its Mobile Communications Services team. The team creates, designs, and develops telecommunications and data systems to provide communications support to the agency and its partners. This role supports a statewide voice and data communications network and related equipment and systems. The position may be filled at the IT Technical Support Analyst 1, 2, or 3 level. Work hours are 7:30 AM to 4:00 PM, Monday through Friday. Compensation depends on qualifications and experience. The position is eligible for CDL premium pay of up to $2.00 per hour. Minimum biweekly salaries are $1,797.61 for level 1, $1,923.19 for level 2, and $2,057.61 for level 3.
Requirements
- Three years of experience in information technology; or six years of full-time work experience in any field plus one year of information technology experience; or an associate's degree in information technology plus one year of information technology experience; or a bachelor's degree plus one year of information technology experience.
- A bachelor's degree with 24 semester hours in information technology, computer science, engineering, mathematics, or business analytics is also listed as a qualification.
- Every 30 semester hours earned from an accredited college or university may substitute for one year of the six years of full-time work experience in any field, up to 120 semester hours (four years).
- A certification in an approved area may substitute for education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.
Responsibilities
- Perform preventative maintenance at multiple radio tower sites on standby power generators, obstruction lighting, HVAC, alarm systems, antenna systems, and base station repeaters.
- Install, optimize, and modify communication system components and the statewide voice and data communications network.
- Diagnose and repair vehicular and portable radio and mobile data equipment.
- Support critical operations and emergency equipment deployments.
- Program, modify, and install software and templates for portable radios, mobile radios, and mobile data terminals.
- Maintain dispatch center communication systems, including voice recorders, radio consoles, and mobile data interfaces.
- Configure routers, switches, WAN bridges, wireless devices, and other network components used in local and remote terminals and servers.
Benefits
- CDL premium pay of up to $2.00 per hour
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
