IT Technical Support Analyst 1/2/3

State of Louisiana • Statewide, LA

4d • Onsite

About The Position

The Louisiana Department of Health (LDH) aims to protect and promote the health of its residents and ensure access to medical, preventive, and rehabilitative services. This position, located in either East Baton Rouge or Caddo Parish, offers an opportunity to utilize exceptional skills and make a high impact by supporting the daily operations of the Disability Determinations Services (DDS). The role involves serving as a Network Administrator and Systems Support for the Local Area Network (LAN) within the Disability Determinations Area Office, providing continuous technical support. The ideal candidate will have opportunities to display and expand their knowledge and skills in ways that significantly help DDS continue to provide quality service to the community.

Requirements

• Three years of experience in information technology; OR Six years of full-time work experience in any field plus one year of experience in information technology; OR An associate's degree in information technology plus one year of experience in information technology; OR A bachelor’s degree plus one year of experience in information technology.
• A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field.
• Experience substitution: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
• A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

Nice To Haves

• Adapting to Change: The ability to demonstrate flexibility in thoughts, behaviors, and actions in response to evolving circumstances or unexpected change.
• Building and Supporting Teams: The ability to combine one's actions and efforts with others to work toward achieving a common goal.
• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Demonstrating Initiative: The ability to assess situations independently and take proactive steps to address them without being prompted or instructed by others.
• Displaying Expertise: The ability to demonstrate specialized knowledge, skills, and experience to apply subject-matter expertise in diverse and evolving contexts.
• Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Learning Actively: The ability to pursue learning, seek feedback, and integrate new knowledge to improve personal and professional performance.
• Leveraging Technology: The ability to use digital tools, systems, and emerging technologies to improve efficiency and effectiveness.
• Solving Problems: The ability to identify root causes, analyze relevant data, and apply practical or innovative solutions to challenges.

Responsibilities

• Monitor and provide support for various system servers, printers, and hardware.
• Install and utilize system tools for tracking and support of system activity.
• Coordinate and communicate with SSA, LDH, and HP support as needed.
• Set up and configure all DDS equipment and networks.
• Provide troubleshooting of hardware problems and analysis of findings to management.
• Initiate and coordinate replacement of obsolete equipment and disposal of network components.
• Design and support special databases, spreadsheets, and templates.
• Maintain a current inventory database of all equipment, users, and network cabling.
• Complete oversight of new hire, termination, and user change IT activities, ensuring all equipment and clearances are received and all steps are taken.

Benefits

• Individuals selected for positions with the Disability Determination Service (DDS) will go through a complete federal background investigation.
• A suitability determination by the Social Security Administration is necessary to determine whether an employee can be issued credentials in order to have access to Social Security disability data, records, and systems.
• Your conditional job offer and access to the Social Security Administration's (SSA's) systems, data, information, and/or premises are contingent upon you passing the SSA suitability process.
• This covers the preliminary screening (pre-screen) and the final background adjudication stage of the suitability process.
• LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.
• LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees.
• Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level