IT Technical Support Analyst 1/2/3

State of Louisiana • Baton Rouge, LA

2d • Onsite

About The Position

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana. Looking for an opportunity to utilize your exceptional skills, challenge yourself, and make a high impact in the workplace? Join our team and play a vital role in supporting the daily operations of the Disability Determinations Services (DDS). In this position you’ll serve as Network Administrator and Systems Support for the Local Area Network (LAN) housed in the Disability Determinations Area Office to provide continual technical support. Here, you’ll enjoy displaying and expanding your knowledge and skill in a myriad of ways that significantly help DDS continue to provide quality service to the community. Come be a part! An ideal candidate should possess the following competencies: Adapting to Change: The ability to demonstrate flexibility in thoughts, behaviors, and actions in response to evolving circumstances or unexpected change. Building and Supporting Teams: The ability to combine one's actions and efforts with others to work toward achieving a common goal. Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement. Demonstrating Initiative: The ability to assess situations independently and take proactive steps to address them without being prompted or instructed by others. Displaying Expertise: The ability to demonstrate specialized knowledge, skills, and experience to apply subject-matter expertise in diverse and evolving contexts. Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others. Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies. Learning Actively: The ability to pursue learning, seek feedback, and integrate new knowledge to improve personal and professional performance. Leveraging Technology: The ability to use digital tools, systems, and emerging technologies to improve efficiency and effectiveness. Solving Problems: The ability to identify root causes, analyze relevant data, and apply practical or innovative solutions to challenges.

Requirements

• Three years of experience in information technology
• Six years of full-time work experience in any field plus one year of experience in information technology
• An associate's degree in information technology plus one year of experience in information technology
• A bachelor’s degree plus one year of experience in information technology
• A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field

Nice To Haves

• Individuals selected for positions with the Disability Determination Service (DDS) will go through a complete federal background investigation.
• A suitability determination by the Social Security Administration is necessary to determine whether an employee can be issued credentials in order to have access to Social Security disability data, records, and systems.
• Your conditional job offer and access to Social Security Administration's (SSA's) systems, data, information, and/or premises are contingent upon you passing the SSA suitability process.
• This covers the preliminary screening (pre-screen) and the final background adjudication stage of the suitability process.

Responsibilities

• Monitor and provide support with various system servers, printers, and hardware
• Install and utilize system tools as they become available for tracking and support of system activity
• Coordinate and communicate with SSA, LDH, and HP support as needed
• Set up and configure all DDS equipment and networks
• Provide troubleshooting of hardware problems and provide analysis of findings to management
• Initiate and coordinate replacement of obsolete equipment and disposal of network components
• Design and support of special database, spreadsheets, and templates as needed
• Maintain a current inventory database of all equipment, users, and network cabling
• Complete oversight of new hire, termination, and user change IT activities by ensuring all equipment and clearances are received, and all steps have been taken

Benefits

• This position may be filled as a Probationary appointment.
• This position may be filled as an IT Technical Support Analyst 1, 2, or 3 determined by the qualifications of the candidate selected.
• This position provides the opportunity to advance within this job series.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree