IT Technical Specialist, SAP Basis

Amcor

1d•Remote

About The Position

The IT Technical Specialist III (SAP Basis) is a technical role with global responsibilities for the availability, performance and maintenance of mission critical applications. This individual will be responsible for collaborating with Infrastructure, Security and Applications teams to proactively ensure applications are sized appropriately, secure and in a supported state according regular maintenance cycles. The IT Technical Specialist III role is to maintain overall application performance and system stability while supporting business initiatives for Application Lifecycle Management such as installations and patching, refreshes and landscape configuration.

Requirements

10 + years of experience in a large installation
Advanced problem solving
Process improvement experience
Superior communications skills - both oral and written - to successfully interact with project teams from various departments/business units
Bachelor’s degree in MIS, Computer Science or equivalent work experience
10+ years of experience in SAP BASIS administration in a 24/7 environment
10+ years of work experience in IT, including software development (SDLC) & Project Management experience

Nice To Haves

Related Certifications preferred
Experience supporting systems within a manufacturing environment is a plus (SAP BASIS)

Responsibilities

Leads SAP Basis technical application upgrades to qualifying environment
Act as Subject Matter Expert for SAP Basis architecture, security and support processes
Accountable for system support of deployment activities according to project timelines
Identification and promotion of software and processes in alignment with Amcor needs
Change agent for processes in support of maximum planned application availability
Provide input to annual support budget
Support IT goals and objectives
Recommends and develops support processes that utilize standard Amcor applications for proactive application monitoring
Drive awareness of deployed application roadmaps in coordination with Global Application teams
Ensure Change Control processes are followed
Manage complex troubleshooting and the use of root cause analysis for continuous improvement
Develop strategic technology opportunities that enhance the Amcor user experience through higher efficiency, availability or usability (Release)
Responsible for Data Archiving execution
Provide Architecture strategy (On-Premise/Cloud, OS, Database) according to Amcor objectives and Financial Analysis
Design and publish monthly Metrics dashboard. Provide results and any corrective action plans to IT Leadership
Mentor as a senior technical resource for IT Technical Specialist I while training teammates (SAP Basis / DBA)
Design and test Disaster Recovery processes according to IT objectives
Perform assurance audits across production sites, focusing on operational, financial, and compliance risks
Conduct process audits to evaluate efficiency, effectiveness, and internal controls
Participate in and lead “Premium Projects” at site, Business Unit, Business Group, or Corporate level
Identify improvement opportunities and provide practical, value-added recommendations
Collaborate with cross-functional teams across multiple countries and cultures
Contribute to the continuous improvement of audit methodologies and tools

Benefits

Medical, dental and vision plans
Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
Company-paid holidays starting at 8 days per year and may vary by location
Wellbeing program & Employee Assistance Program
Health Savings Account/Flexible Spending Account
Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
Paid Parental Leave
Retirement Savings Plan with company match
Tuition Reimbursement (dependent upon approval)
Discretionary annual bonus program (initial eligibility dependent upon hire date)