IT Technical Product Manager

Utah First Credit Union•Salt Lake City, UT

4d•Onsite

About The Position

Utah First Credit Union is seeking a technically fluent, business-minded IT Technical Product Manager to join our Information Technology team in a full-time capacity (40 hours per week). Reporting directly to the Senior Vice President of Information Technology, this role will define and execute product strategy for Utah First's core banking platform, while leading a small team of Product Owners of other platforms. This is an on-site position based at Utah First Credit Union's corporate headquarters in Salt Lake City. Regular in-person presence is expected to collaborate effectively with business leaders, technology teams, and external partners. The IT Technical Product Manager serves as the bridge between business strategy and technical execution. The IT Technical Product Manager will translate organizational priorities into actionable roadmaps, specifications, and measurable outcomes while balancing innovation with reliability, scalability, security, and regulatory expectations. The IT Technical Product Manager owns the vision, strategy, roadmap, and delivery outcomes for Utah First's core banking and related technology products, with primary ownership of the Credit Union's Jack Henry Symitar platform. Working across business units, internal technology teams, engineering resources, and third-party vendors, this leader will convert business objectives into clear technical requirements and prioritized work. The role is accountable for making informed tradeoffs among new capabilities, technical debt, scalability, system performance, risk, and member impact. The successful candidate will combine product leadership, technical judgment, analytical discipline, and strong communication skills. This person will operate independently in a lean environment, lead a team of two to three Product Owners, and drive progress through productive partnerships with internal and external delivery teams.

Requirements

Bachelor's degree in Computer Science, Engineering, Business, or a related discipline, or equivalent practical experience.
Proven experience managing the product lifecycle from concept and beta testing through launch, adoption, optimization, and scale.
Experience working with a credit union core banking system is required; direct experience with Jack Henry Symitar is strongly preferred.
Strong knowledge of software development principles, system architecture, APIs, integrations, and data pipelines; coding proficiency is a plus but is not required.
Demonstrated ability to translate business needs into technical specifications, user stories, acceptance criteria, and prioritized product backlogs.
Hands-on experience with data analysis, product and performance metrics, experimentation, and data-informed decision-making.
Exceptional written and verbal communication skills, with the ability to engage credibly with business leaders, operational teams, engineers, and external vendors.
Demonstrated ability to lead Product Owners or cross-functional product teams, establish accountability, and deliver outcomes through others.
Independent, resourceful self-starter who can learn quickly, make sound decisions, and maintain progress in a lean environment with minimal direct supervision.

Nice To Haves

Coding proficiency is beneficial but not required.

Responsibilities

Define the technical product vision, strategy, and roadmap, aligning internal engineering efforts and third-party technology vendor deliverables with Utah First's business goals.
Create, own, prioritize, and refine the product backlog for Utah First's Jack Henry Symitar environment, balancing feature requests with technical debt, scalability, system performance, risk, and operational needs.
Translate business objectives into precise technical specifications, user stories, acceptance criteria, and architectural requirements for internal engineering teams and third-party technology vendors.
Evaluate technical constraints, validate system design decisions, and oversee integrations and technology-stack compatibility to support stable, scalable solutions.
Proactively identify, assess, and mitigate technical risks, information-security and compliance considerations, quality concerns, and performance bottlenecks.
Define success metrics, analyze product and operational data, conduct appropriate experiments such as A/B tests, and use database queries or reporting tools to evaluate performance and inform priorities.
Lead, coach, and coordinate a team of two to three Product Owners responsible for other technology platforms, establishing clear priorities, ownership, delivery standards, and accountability.