IT Technical Engineer

State of Louisiana•Baton Rouge, LA

About The Position

The IT Technical Engineer works in the Office of Management & Finance within the Louisiana Department of Agriculture & Forestry IT department. This department-wide vacancy is open to current LDAF employees only. The position performs advanced IT duties and serves as a senior technical expert and consultant on statewide and department-wide projects supporting enterprise IT systems and infrastructure. Work includes complex database and third-party software configuration, installation, monitoring, management, and disaster recovery planning. The position reports to the IT Technical Architect. The role supports critical applications through software installation and configuration, data migration, deployments, and troubleshooting of statewide hardware and software. It also contributes to agency IT planning, analysis of replacement systems, business-requirements development, and recommendations to agency management. The position performs statewide technical help desk work, coordinates with vendors and end users, and develops task specifications for enterprise IT projects. The position is full-time and may be filled through probation or promotion of a classified LDAF employee with permanent status. Applicants who are not permanent LDAF employees must serve a probationary period of up to 24 months. Salary is determined based on qualifications and experience. Applicants must undergo drug screening; the agency participates in E-Verify.

Requirements

Meet one of the following minimum qualification pathways: seven years of IT experience; six years of full-time work experience in any field plus five years of IT experience; an associate's degree in IT plus five years of IT experience; a bachelor's degree plus five years of IT experience; a bachelor's degree with 24 semester hours in IT, computer science, engineering, mathematics, or business analytics plus four years of IT experience; or a master's degree plus four years of IT experience.
Applicants must include relevant, detailed experience and education in the application; resumes are not accepted in lieu of completed education and experience sections.
All candidates for hire must undergo drug screening.

Nice To Haves

An approved-area certification may substitute for education and/or experience requirements at the time of hire or promotion when the appointment is made from a Certificate of Eligibles.

Responsibilities

Install and configure software, migrate data, deploy systems, and troubleshoot statewide hardware and software supporting business-critical applications.
Support operating systems, databases, third-party applications, servers, workstations, printers, and scanners.
Plan, implement, and evaluate goals and results.
Assist in preparing a multi-year agency strategic plan by collaborating with management on IT goals and measurable objectives.
Prepare reports concerning agency IT activities and recommend IT processes and programs to agency management.
Analyze new and replacement systems for legacy systems, including requirements, on-premises versus cloud solutions, cybersecurity, budget, and scheduling constraints.
Work with Assistant Commissioners to develop business requirements and balance needs across LDAF divisions.
Ensure cloud solutions are at least FedRAMP Moderate certified when required for agency regulatory systems or systems containing sensitive data under the LDAF Information Technology Data Classification Policy.
Monitor statewide technical help desk calls and emails from internal and external users.
Monitor assigned trouble tickets and resolve requests involving complex hardware and software maintenance and advanced third-party software updates and installations.
Coordinate with vendors to evaluate statewide hardware and software for the enterprise system and work with end users to identify requirements for a functional IT environment.
Develop task specifications for assigned projects to install, configure, modify, deploy, and manage in-house-developed and third-party software.
Perform other duties as assigned.