IT Consultant

Vision33 • Dartmouth, NS

10d • Hybrid

About The Position

We are seeking a technical, customer-focused IT professional who enjoys solving complex challenges, working directly with clients, and spending time outside of a traditional desk environment. This role will primarily be spent at client locations across Halifax Regional Municipality (HRM) and surrounding areas, with the balance of time being spent in our Dartmouth office. The ideal candidate will have experience supporting hardware and software infrastructure in both on-premise and Microsoft Azure environments. This is a hands-on role within our talented Managed IT Services team.

Requirements

• 3–5 years of experience in a technical support, infrastructure, or consulting role.
• Relevant post-secondary education or equivalent technical experience.
• Experience supporting IT infrastructure, including hardware, software, networks, and end-user environments.
• Hands-on experience with Microsoft technologies, including Microsoft 365, Windows Server, Desktop OS, and Azure environments.
• Experience troubleshooting and supporting on-prem and cloud-based infrastructure.
• Knowledge of SMB IT network infrastructure, domain administration, security requirements, and end-user equipment.
• Experience using remote monitoring and alerting systems.
• Strong problem-solving skills with the ability to prioritize, take ownership, and execute solutions in a timely manner.
• Excellent written and verbal communication skills with the ability to work directly with clients and collaborate with internal teams.
• Valid driver’s license (without restrictions) and reliable transportation required.
• Comfortable and eager to be primarily client-facing and on-site across HRM and surrounding areas, with office time at our Dartmouth location as business needs require.

Responsibilities

• Providing day-to-day IT system, network, and infrastructure support for a diverse client base throughout the Maritimes.
• Supporting hardware and software infrastructure across both on-premise and Microsoft Azure environments, with a focus on Microsoft technologies.
• Working directly with clients to gather and document requirements related to their internal systems, networks, and applications.
• Troubleshooting and resolving technical issues while providing excellent customer service.
• Responding to service requests within designated timelines and maintaining accurate records within our ticketing system.
• Collaborating with team members to resolve client issues and deliver effective solutions.
• Supporting internal and external sales efforts as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree