IT Technical Analyst

US Fertility•Rockville, MD

4d•Hybrid

About The Position

US Fertility, the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine. Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster across our organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine. Through our national network of premier fertility centers we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started. We have an immediate opening for an IT Technical Analyst to join our team at US Fertility. This is a hybrid position that combines remote work with in-office support, requiring up to three days per week onsite within an assigned territory. The territory covers our Rockville, Maryland office and locations throughout Northern Virginia and south to Fredericksburg, Virginia.

Requirements

Reside within commuting distance of the I-270/I-95 corridor, supporting clinic locations from Rockville, MD to Fredericksburg, VA
3 to 5 years of progressive experience in IT service desk, desktop support, or Tier 2 technical support; healthcare IT experience strongly preferred
Advanced troubleshooting skills with Windows 10/11 and Microsoft 365 applications
Experience managing users, groups, and permissions in Active Directory and Entra ID/Azure AD
Hands-on experience with Microsoft Intune, SCCM, or similar endpoint/MDM management tools
Working knowledge of TCP/IP, DNS, DHCP, VPN, Wi-Fi, and basic switch/router troubleshooting
Experience using IT service management platforms such as ServiceNow, Freshdesk, or Jira Service Management
Valid driver’s license, reliable transportation, and willingness to travel regularly to local and regional clinic locations
Strong verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users
ITIL 4 Foundation, CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator
Experience working with third-party MSPs and familiarity with HIPAA requirements and healthcare clinical environments

Responsibilities

Provide onsite and field technical support across US Fertility clinics and administrative offices, with regular travel to locations throughout Rockville, MD, Northern Virginia, and Fredericksburg, VA
Maintain proximity within a reasonable driving distance to the Rockville, MD hub and regional clinic locations to support timely onsite service
Troubleshoot and resolve escalated hardware, software, network, and system configuration issues
Support endpoint domain migrations, equipment replacements, and infrastructure maintenance
Provision, configure, deploy, and maintain laptops, desktops, mobile devices, peripherals, and clinical technology
Serve as the primary escalation point for complex Tier 1 service desk issues
Partner with MSP, infrastructure, systems engineering, and clinic teams to minimize technical and clinical downtime
Diagnose recurring technical issues and identify opportunities for process and system improvements
Maintain accurate ticket documentation and develop knowledge base resources for technical support
Provide clear, responsive technical support and onboarding assistance to physicians, clinical staff, and administrative personnel
Protect confidential company and user information while adhering to security standards and company policies
Maintain current technical knowledge and stay informed on industry technologies and best practices
Provide onsite support at additional locations as needed to support business operations