IT, Technical Analyst
About The Position
This position is first line of support for users who need IT assistance, completing or escalating requests. This position also handles most tasks for IT onboarding of new employees, with laptop deployments, equipment ordering, and technical training. Days vary based on the tickets received and new hires expected. Technical analysts also work on IT projects with colleagues within and beyond the IT department. This role will spend the most time addressing help desk tickets for hardware and software issues, assisting users with patience, preparing new hires and facilitating a positive onboarding process by preparing their laptops, ordering their equipment, and providing basic technical training. and supporting technical projects such as infrastructure improvements and software changes.
Requirements
- Bachelor's degree in information technology, related field, or related experience in lieu of education.
- Intermediate understanding of various computer software and hardware
- Entry level PowerShell skills with focus on MSFT Active Directory and Office365
- Proficient in MFA and SSO setup and troubleshooting.
- Strong people skills
Responsibilities
- first line of support for users who need IT assistance, completing or escalating requests
- handles most tasks for IT onboarding of new employees, with laptop deployments, equipment ordering, and technical training
- addressing help desk tickets for hardware and software issues
- assisting users with patience
- preparing new hires and facilitating a positive onboarding process by preparing their laptops, ordering their equipment, and providing basic technical training
- supporting technical projects such as infrastructure improvements and software changes
Benefits
- Excellent Annual Salary + 20% Bonus Potential
- 20 Accrued PTO Days Annually
- 10 Paid Holidays
- 401K with 100% Company Match up to 6%
- 3 Health Care Plan Options + Company HSA Contribution
- Company Stock Grant Upon Hire
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
251-500 employees
