IT Tech

Nacho Daddy•Las Vegas, NV

4d•$60,000 - $70,000•Onsite

About The Position

Job Details Job Location: Corporate - Las Vegas , NV 89104 Position Type: Full Time Salary Range: $60,000.00 - $70,000.00 Salary/year Job Shift: Any Responsibilities Systems and Network: Maintain internal system and application efficiency and uptime. Perform application maintenance and system upgrades, including service packs, patches, hotfixes, and security configurations Configures and installs various network devices and services including wireless networks Analyzing system logs, identifying potential issues with systems, and implementing improvements Updating and Maintaining Google suite of products for the company POS: The POS System Administrator is responsible for managing, administering, and supporting Toast Point of Sale (POS) systems and other systems All responsibilities are to be performed in accordance with all laws and regulations, as well as company policies, practices, and procedures Lead and oversee all day to day POS configurations and integrated applications, including new locations and users, menu and menu rollout implementation, promotions Responsible for the ultimate integrity of the POS system and maximizing the overall usefulness of the system for a variety of users Identify and resolve POS issues with venders and internal teams Lead department-wide POS data reporting, including sales, sales mix reporting and promotion results Work with vendors to facilitate equipment sourcing, costing, inventory and installation support of all internal POS systems Create, maintain and revise technical documentation update and communicate to Operations team and other stakeholders when required Support ongoing operational processes related to store level functions such as restaurant openings, training & menu roll outs Documentation of policies, procedures and processes to ensure information is accurate and up to date Creating and maintaining strong system controls and user permissions - including implementation of a secure PAM program Partners with finance in reviewing cash variations and irregular transaction Assist Finance in setting up departmental and property reports, analyses and dashboards Collaborate with Finance team in identifying and executing analysis opportunities Evaluate current business processes and identify ways to improve productivity, reduce costs, and ensure that resources are effectively being utilized Adapt quickly and effectively to procedural changes and assist with other special projects Ensure that required licensing is maintained & updated Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc Other duties as assigned Everyone works in Safety – If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual Everyone works in Security – If you See Something, it is your responsibility to Say Something You must notify the appropriate department or individual if you feel there is a security concern Everyone works in EVS – If there is trash on the floor, it is your responsibility to pick it up Everyone works in Guest Experience – If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual IT Support: Provide IT ticket and 1st Line support to internal customers in person, via phone, Microsoft Teams, Slack, and email within agreed SLAs. This may include the investigation of ticket issues through to resolution and make any recommendations to improve processes. Logging and managing tickets through the JIRA helpdesk Assist with internal IT, hardware and device management and asset tracking Assisting with the development of new menus within our Toast POS system Creating and updating dish recipes within a stock system to specification within R365 Updating delivery partner systems to specification for menu launches - knowledge of Otter, Grubhub, Ubereats, Doordash, and Toast a Must. Perform both ad-hoc and scheduled administrative changes to operational systems, including workforce management and table management Perform daily, weekly, monthly user administration duties Any other business deemed necessary by the IT Service Delivery Manager Maintains all service requests through the Jira ticket system. Key person for POS, PMS and other hospitality system implementations. Administer new users and user rights to network and software. Performs audits and updates as applicable. Troubleshoots hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues. Recommend new processes, or changes in processes, to achieve business goals, following best practices and standards. Work well with vendors and make system feature upgrade requests as necessary. Assist department by creating, maintaining comprehensive checklists for implementations, job tasks, FAQs and troubleshooting information. Knowledge, Skills, & Abilities High energy, enthusiastic, and adheres to our core values. Administration of M365 licensing, GPO creation, & Microsoft product family. Advanced knowledge of IP (Internet Protocol) networking, CLI scripting, LAN/WAN routing, switching, VLAN segmentation, VPN tunneling, and advanced Firewalls. Knowledge and experience working with Paycom, ChefX and associated tools is a plus. Knowledge of CC camera setup and management Good planning and priority setting skills. Good communication and organizational skills. Strong problem solving, math, and analytical skills Qualifications In order to be considered, you MUST have previous restaurant IT experience!!!!!!!!!!! Responsibilities Systems and Network: Maintain internal system and application efficiency and uptime. Perform application maintenance and system upgrades, including service packs, patches, hotfixes, and security configurations Configures and installs various network devices and services including wireless networks Analyzing system logs, identifying potential issues with systems, and implementing improvements Updating and Maintaining Google suite of products for the company POS: The POS System Administrator is responsible for managing, administering, and supporting Toast Point of Sale (POS) systems and other systems All responsibilities are to be performed in accordance with all laws and regulations, as well as company policies, practices, and procedures Lead and oversee all day to day POS configurations and integrated applications, including new locations and users, menu and menu rollout implementation, promotions Responsible for the ultimate integrity of the POS system and maximizing the overall usefulness of the system for a variety of users Identify and resolve POS issues with venders and internal teams Lead department-wide POS data reporting, including sales, sales mix reporting and promotion results Work with vendors to facilitate equipment sourcing, costing, inventory and installation support of all internal POS systems Create, maintain and revise technical documentation update and communicate to Operations team and other stakeholders when required Support ongoing operational processes related to store level functions such as restaurant openings, training & menu roll outs Documentation of policies, procedures and processes to ensure information is accurate and up to date Creating and maintaining strong system controls and user permissions - including implementation of a secure PAM program Partners with finance in reviewing cash variations and irregular transaction Assist Finance in setting up departmental and property reports, analyses and dashboards Collaborate with Finance team in identifying and executing analysis opportunities Evaluate current business processes and identify ways to improve productivity, reduce costs, and ensure that resources are effectively being utilized Adapt quickly and effectively to procedural changes and assist with other special projects Ensure that required licensing is maintained & updated Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc Other duties as assigned Everyone works in Safety – If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual Everyone works in Security – If you See Something, it is your responsibility to Say Something You must notify the appropriate department or individual if you feel there is a security concern Everyone works in EVS – If there is trash on the floor, it is your responsibility to pick it up Everyone works in Guest Experience – If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual IT Support: Provide IT ticket and 1st Line support to internal customers in person, via phone, Microsoft Teams, Slack, and email within agreed SLAs. This may include the investigation of ticket issues through to resolution and make any recommendations to improve processes. Logging and managing tickets through the JIRA helpdesk Assist with internal IT, hardware and device management and asset tracking Assisting with the development of new menus within our Toast POS system Creating and updating dish recipes within a stock system to specification within R365 Updating delivery partner systems to specification for menu launches - knowledge of Otter, Grubhub, Ubereats, Doordash, and Toast a Must. Perform both ad-hoc and scheduled administrative changes to operational systems, including workforce management and table management Perform daily, weekly, monthly user administration duties Any other business deemed necessary by the IT Service Delivery Manager Maintains all service requests through the Jira ticket system. Key person for POS, PMS and other hospitality system implementations. Administer new users and user rights to network and software. Performs audits and updates as applicable. Troubleshoots hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues. Recommend new processes, or changes in processes, to achieve business goals, following best practices and standards. Work well with vendors and make system feature upgrade requests as necessary. Assist department by creating, maintaining comprehensive checklists for implementations, job tasks, FAQs and troubleshooting information. Knowledge, Skills, & Abilities High energy, enthusiastic, and adheres to our core values. Administration of M365 licensing, GPO creation, & Microsoft product family. Advanced knowledge of IP (Internet Protocol) networking, CLI scripting, LAN/WAN routing, switching, VLAN segmentation, VPN tunneling, and advanced Firewalls. Knowledge and experience working with Paycom, ChefX and associated tools is a plus. Knowledge of CC camera setup and management Good planning and priority setting skills. Good communication and organizational skills. Strong problem solving, math, and analytical skills

Requirements

In order to be considered, you MUST have previous restaurant IT experience!!!!!!!!!!!
High energy, enthusiastic, and adheres to our core values.
Administration of M365 licensing, GPO creation, & Microsoft product family.
Advanced knowledge of IP (Internet Protocol) networking, CLI scripting, LAN/WAN routing, switching, VLAN segmentation, VPN tunneling, and advanced Firewalls.
Good planning and priority setting skills.
Good communication and organizational skills.
Strong problem solving, math, and analytical skills

Nice To Haves

Knowledge and experience working with Paycom, ChefX and associated tools is a plus.
Knowledge of CC camera setup and management

Responsibilities

Maintain internal system and application efficiency and uptime.
Perform application maintenance and system upgrades, including service packs, patches, hotfixes, and security configurations
Configures and installs various network devices and services including wireless networks
Analyzing system logs, identifying potential issues with systems, and implementing improvements
Updating and Maintaining Google suite of products for the company
The POS System Administrator is responsible for managing, administering, and supporting Toast Point of Sale (POS) systems and other systems
All responsibilities are to be performed in accordance with all laws and regulations, as well as company policies, practices, and procedures
Lead and oversee all day to day POS configurations and integrated applications, including new locations and users, menu and menu rollout implementation, promotions
Responsible for the ultimate integrity of the POS system and maximizing the overall usefulness of the system for a variety of users
Identify and resolve POS issues with venders and internal teams
Lead department-wide POS data reporting, including sales, sales mix reporting and promotion results
Work with vendors to facilitate equipment sourcing, costing, inventory and installation support of all internal POS systems
Create, maintain and revise technical documentation update and communicate to Operations team and other stakeholders when required
Support ongoing operational processes related to store level functions such as restaurant openings, training & menu roll outs
Documentation of policies, procedures and processes to ensure information is accurate and up to date
Creating and maintaining strong system controls and user permissions - including implementation of a secure PAM program
Partners with finance in reviewing cash variations and irregular transaction
Assist Finance in setting up departmental and property reports, analyses and dashboards
Collaborate with Finance team in identifying and executing analysis opportunities
Evaluate current business processes and identify ways to improve productivity, reduce costs, and ensure that resources are effectively being utilized
Adapt quickly and effectively to procedural changes and assist with other special projects
Ensure that required licensing is maintained & updated
Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc
Other duties as assigned
Everyone works in Safety – If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual
Everyone works in Security – If you See Something, it is your responsibility to Say Something
You must notify the appropriate department or individual if you feel there is a security concern
Everyone works in EVS – If there is trash on the floor, it is your responsibility to pick it up
Everyone works in Guest Experience – If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile
If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual
Provide IT ticket and 1st Line support to internal customers in person, via phone, Microsoft Teams, Slack, and email within agreed SLAs. This may include the investigation of ticket issues through to resolution and make any recommendations to improve processes.
Logging and managing tickets through the JIRA helpdesk
Assist with internal IT, hardware and device management and asset tracking
Assisting with the development of new menus within our Toast POS system
Creating and updating dish recipes within a stock system to specification within R365
Updating delivery partner systems to specification for menu launches - knowledge of Otter, Grubhub, Ubereats, Doordash, and Toast a Must.
Perform both ad-hoc and scheduled administrative changes to operational systems, including workforce management and table management
Perform daily, weekly, monthly user administration duties
Any other business deemed necessary by the IT Service Delivery Manager
Maintains all service requests through the Jira ticket system.
Key person for POS, PMS and other hospitality system implementations.
Administer new users and user rights to network and software. Performs audits and updates as applicable.
Troubleshoots hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
Recommend new processes, or changes in processes, to achieve business goals, following best practices and standards.
Work well with vendors and make system feature upgrade requests as necessary.
Assist department by creating, maintaining comprehensive checklists for implementations, job tasks, FAQs and troubleshooting information.