IT Tech Services Engineer

Edmunds GovTech, Inc.•Town of Clifton Park, NY

11d

About The Position

· Performs helpdesk support for EGT and our contracted MSP clients · First point of escalation for IT Services Engineers · Monitors critical systems (e.g. VM Hosts, Datto, AWS, N-Able, etc.) to proactively troubleshoot any issues and ensure the company and its intellectual property is always protected · Assists with configuration and setup of networks for contracted clients · Maintains and monitors all devices for both EGT and MSP clients · As needed, conducts on-site support for MSP clients for both network and computer issues · Performs analysis and assessment of client networks to assist in evaluating end user needs and recommending appropriate hardware and software solutions · Sets up new PCs for company staff and MSP clients, including configuration of needed software and drivers · Helps administer various information systems (Office 365, Jive, KnowBe4, N-Able, etc.) · Maintains and repairs network related equipment (e.g. routers, firewalls, switches) and peripheral devices · Configures LAN/WAN/VLANS and manages network security to maintain privacy and protection from attack · Performs regular upgrades to ensure systems remain current / patched · Troubleshoots system failures and provide solutions to restore functionality

Requirements

2+ years experience with computer systems, hardware, software, and networking
High school education required, college degree in computer science or application field preferred
Technical and security certifications preferred
Customer service/help desk experience
Able to communicate clearly and effectively with team members as well as clients of varying technical skill levels
Strong problem solving/analytical skills
Organized and attentive to detail

Nice To Haves

Technical and security certifications preferred
college degree in computer science or application field preferred

Responsibilities

Performs helpdesk support for EGT and our contracted MSP clients
First point of escalation for IT Services Engineers
Monitors critical systems (e.g. VM Hosts, Datto, AWS, N-Able, etc.) to proactively troubleshoot any issues and ensure the company and its intellectual property is always protected
Assists with configuration and setup of networks for contracted clients
Maintains and monitors all devices for both EGT and MSP clients
As needed, conducts on-site support for MSP clients for both network and computer issues
Performs analysis and assessment of client networks to assist in evaluating end user needs and recommending appropriate hardware and software solutions
Sets up new PCs for company staff and MSP clients, including configuration of needed software and drivers
Helps administer various information systems (Office 365, Jive, KnowBe4, N-Able, etc.)
Maintains and repairs network related equipment (e.g. routers, firewalls, switches) and peripheral devices
Configures LAN/WAN/VLANS and manages network security to maintain privacy and protection from attack
Performs regular upgrades to ensure systems remain current / patched
Troubleshoots system failures and provide solutions to restore functionality