IT Specialist - Tech Ops

Evolution Americas-posted about 15 hours ago
Full-time • Entry Level
Fairfield, CT
5,001-10,000 employees
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The IT Specialist is responsible for assembling and maintaining in-house technology equipment and studio assets. This includes installing, configuring, diagnosing, repairing, and upgrading all studio hardware, software and equipment while ensuring its optimal performance. The person will also troubleshoot problem areas in a timely manner and be able to work alone and in a team environment.

  • Identifies and delivers required hardware and software service levels according to company policies.
  • Provides hands-on assistance to the Technical Operations team as needed and relays IT related advice/recommendations.
  • Provides training to the Technical Operations Team and other relevant personnel as determined by Management.
  • Become highly familiar with all TechOps related gear, components, procedures, nomenclature, systems, etc. and remain up to date on relevant new technologies and developments.
  • Installs, configures, tests, maintains, monitors, troubleshoots studio and network hardware, peripheral devices, scanning devices, POE camera equipment, and other products, and associated end user software and networking software products.
  • Performs on-site analysis, diagnosis, and resolution of hardware/ software problems for a variety of studio and network devices.
  • Assist in the adaptation and incorporation of A/V hardware into studio environments
  • Receives and responds to incoming calls, tickets, and/or e-mails regarding hardware problems.
  • Documents instances of hardware failure, repair, installation, and removal via ticketing system.
  • Replace colleagues during their vacations, sick leave and other absences. Replacement takes place during the working time, and it is not considered as additional work.
  • Be aware of and follow regulations (Gaming Regulations, OSHA Compliance, Evolution Policies, Fire Codes, etc.).
  • Perform other duties, as asked by the Local Technical Operations Manager or Technical Operations IT Manager North America, which are related to this position
  • 1+ years’ experience in installing and troubleshooting Microsoft Windows OS, Linux OS, Desktop Hardware with experience in deploying and maintaining servers and network equipment (or relevant combination of similar experience).
  • Effectively communicate in English, both written and oral forms.
  • Previous experience working in a similar setting preferred.
  • Must be able to obtain a gaming license.
  • Willingness and ability to occasionally travel (within North America and abroad).
  • Ability to work in a deadline-based environment.
  • Ability to use common hand and power tools.
  • Ability to lift up to 50lbs.
  • 6 months experience with POE devices, such as CCTV cameras (desired).
  • 6 months experiencing running and terminating cable, such as Cat6, Cat5, coaxial etc. (desired).
  • 6 months experience working in an Active Directory environment with systems tools such as a Wire Shark, Fluke Meter, Multi-meter and other low voltage based tools (or similar combination).
  • Competitive Salary
  • Paid Time Off
  • Paid Holidays
  • Medical, Dental & Vision Insurance Plans
  • Company Paid Life and AD&D Insurance
  • Commuter Flexible Spending Account (FSA)
  • Nationwide Employee Discount Program
  • Full Training & Growth Opportunities
  • Professional and personal development – for the right person there is opportunity for the role to grow in responsibility
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