IT Ops (SF)
About The Position
Tempo is a layer-1 blockchain purpose-built for stablecoins and real-world payments, born from Stripe’s experience in global payments and Paradigm’s expertise in crypto tech. Tempo’s payment-first design provides a scalable, low-cost predictable backbone that meets the needs of high-volume payment use cases. Our goal is to move money reliably, cheaply, and at scale. Our north star is simplicity for users: fintechs, traditional banks, merchants, platforms, and anyone else looking to move their payments into the 21st century. We're building Tempo with design partners who are global leaders in AI, e-commerce, and financial services: Anthropic, Coupang, Deutsche Bank, DoorDash, Mercury, Nubank, OpenAI, Revolut, Shopify, Standard Chartered, Visa, and more. We’re a team of crypto-optimists, building the infrastructure needed to bring real, substantial economic flows onchain. We like to move fast and swing for the fences — join us! The Role Tempo is growing rapidly and we are looking for a trusted IT Ops who thrives in dynamic environments, loves problem solving under pressure, and can keep us operating at peak performance while building out our in-house IT expertise from 0 to 1 and beyond. This is a role for someone early in their IT career. This role is remote friendly
Requirements
- 1-3 years of IT support experience, preferably in a fast-paced startup.
- Hands-on experience with troubleshooting and supporting MacOS. Windows/Linux are nice to haves.
- Experience with administering Okta, Google Workspace, and Apple devices, as well as use of scripting languages and AI tools
- A service-oriented mindset with excellent customer-facing and verbal communication skills.
- Comfortable working in a fast-paced environment and able to operate effectively under ambiguity, with excellent communication and prioritization skills
Responsibilities
- Oversee, operate, and optimize our IT ticketing.
- Ensure helpdesk is watched, answered and triaged efficiently and effectively.
- Rapidly troubleshoot IT support requests for a fast-moving team primarily based in the US and EU
- Manage new hire onboarding and permissions access across our internal systems and cloud environments
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
